Charles Montgomery
New Orleans,LA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.Seeking an opportunity with unlimited growth and stability to showcase my experience on my journey to accomplish my long term goals of success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Asst.Manager/General Manager in Training
Big Lots
Metairie
04.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Store Manager
Dollar General
New Orleans, LA
06.2019 - 01.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Culinary Supervisor
Hyatt Centric
New Orleans, LA
01.2018 - 05.2019
- Assigned tasks to staff members according to their qualifications and experience.
- Maintained inventory of ingredients and supplies, ordered necessary items as needed.
- Ensured compliance with safety regulations in the kitchen area.
- Created weekly production schedules for staff members based on customer demand.
- Conducted regular performance reviews for team members to identify areas for improvement.
- Provided ongoing training and coaching to employees regarding proper cooking techniques.
- Analyzed complaints from customers regarding food quality or service issues, then took corrective action accordingly.
- Resolved conflicts among staff members in a professional manner while maintaining high morale levels.
- Prepared daily reports summarizing kitchen activities and presented them to management.
- Enforced sanitation practices such as hand washing, glove use, and safe food handling techniques.
- Supervised dishwashing operations including ensuring dishes were properly washed and sanitized.
- Evaluated new menu items prior to introduction into the restaurant's offerings.
- Monitored stock levels of ingredients used in the preparation of meals.
- Worked closely with front-of-house personnel to ensure smooth transitions between courses during meal service.
- Developed menus that incorporated seasonal ingredients while keeping costs within budget parameters.
- Scheduled shifts for culinary staff according to business needs while adhering to labor laws.
- Participated in meetings with vendors concerning product quality or pricing concerns.
- Attended conferences or seminars related to culinary trends or industry best practices.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Developed and implemented culinary standards, recipes, and procedures.
Lead-line Cook
Arnaud's Restaurant
New Orleans, LA
10.2002 - 01.2018
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
- Planned, prepared and cooked meals according to restaurant specifications.
- Ensured proper food safety standards were met at all times.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Supervised the inventory of food items to ensure adequate supplies for daily operations.
- Ordered food supplies as needed to maintain sufficient stock levels.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Developed menus with chefs, taking into account seasonal ingredients and customer preferences.
- Monitored cooking temperatures and ensured that dishes were presented properly.
- Collaborated with chefs on menu changes and special dishes for customers.
- Coordinated with wait staff regarding meal delivery schedules.
- Conducted regular meetings with kitchen staff to assess progress, identify areas needing improvement and discuss upcoming events or promotions.
- Performed other related duties as assigned by the Head Chef or Kitchen Manager.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Followed proper food handling methods and maintained correct temperature of food products.
Education
Associate in Occupational Health and Science -
Fortis College
12.2008
High school or equivalent in General Studies -
Sarah Towles Reed Senior High School
05.1998
Skills
- Employee Scheduling
- Reliable and punctual
- Exceptional customer service
- Adaptable and Flexible
- Guest Needs Analysis
- Menu Memorization
- Customer Service
- Event Setup
- Time Management
- Safe Food Handling
- Beverage Preparation
- Cash Handling
- Check payment processing
- Supply and inventory management
- Special dietary requirements
- Supply Management
- Sales Techniques
- Reliable transportation
- Quality Control
- Fine Dining Service
- Performance Improvement
- Banquet Coordination
- Clear Communication
- Food inspection
- Personal appearance standards
- High-volume dining
- Food Handlers License and Alcohol Servers Certification
- Point of Sale (POS) system operations
- Issue Resolution
- Punctual and Reliable
- Physically coordinated
- Quality Assurance
- Team Collaboration
- Coaching and Mentoring
- Operations Management
- Human Resources Management
- Sales Training
- Data Management
- Data Analysis
- Inventory Management
- Customer Service Management
- Business Forecasting
- Cost Control
- Employee Development
- Team building
- Problem-solving aptitude
- Sales Promotion
- Business Management
- Excellent Communication
- Interpersonal Skills
- Multitasking
- Staff hiring
- Inventory Control
- Decision-Making
- Database Maintenance
- Payroll Administration and Timekeeping
- Employee Motivation
- P&L Management
- Performance Evaluation and Monitoring
- Professionalism
Certification
- PTCB Certification
- Pharmacy Technician Certification
- Pharmacy Technician License
- CPR Certification
Timeline
Asst.Manager/General Manager in Training
Big Lots
04.2024 - Current
Store Manager
Dollar General
06.2019 - 01.2024
Culinary Supervisor
Hyatt Centric
01.2018 - 05.2019
Lead-line Cook
Arnaud's Restaurant
10.2002 - 01.2018
Associate in Occupational Health and Science -
Fortis College
High school or equivalent in General Studies -
Sarah Towles Reed Senior High School