Shelbi Fonseca
Pecatonica,IL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
15
15
years of professional experience
Work History
Training General Manager
Hooters of America, LLC
Rockford, IL
08.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented training plans for employees to ensure they had the necessary skills and knowledge to perform their jobs effectively.
- Conducted performance reviews with trainees to assess progress and identify areas of improvement.
Assistant Manager
HOA
Rockford, USA
08.2018 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Achieved recognition for contribution to store success by optimizing sales
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources
- Assessed in overseeing job applications and made hiring decisions to bring in top candidates for key vacancies
- Assisted on documentation for write ups and termination of employees
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Operating Excel, PowerPoint, and Word
Hospitality Server
HOA
Rockford, USA
06.2011 - 08.2018
- Promoted to Management
Education
Associate of Arts - Business
Rock Valley College
Rockford, ILBBA - Business Administration And Management
North Illinois University
DeKalb, ILSkills
- Employee Performance Evaluations
- Recruiting and Interviewing
- Staff Supervision
- Employee Scheduling
- Employee Counseling
- Business Planning
- Training
- Business Development
- Microsoft Office
- Staff Development
- Verbal and writing communication
- Public Speaking
Timeline
Training General Manager
Hooters of America, LLC
08.2022 - Current
Assistant Manager
HOA
08.2018 - Current
Hospitality Server
HOA
06.2011 - 08.2018
Associate of Arts - Business
Rock Valley College
BBA - Business Administration And Management
North Illinois University