Jennifer Swolley
Omaha,NE
Summary
Supported team leadership in operational management and customer service initiatives.
Applied strategic planning and problem-solving techniques to improve team productivity and service quality.
Assisted in creating a collaborative and adaptable workplace environment.
Overview
29
29
years of professional experience
Work History
Shift Manager in Training
Arby's Restaurant
Toledo, OH
06.2026 - 09.2026
- Supervised team members to ensure adherence to food safety standards and operational procedures.
- Trained staff in customer service excellence and efficient order processing techniques.
- Managed inventory levels, ensuring timely replenishment of supplies and minimizing waste.
- Coordinated shift schedules to optimize labor efficiency and meet peak service demands.
- Implemented process improvements that increased customer satisfaction ratings during peak hours.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Resolved customer complaints effectively, maintaining a positive dining experience and brand reputation.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
Assistant Manager
Phillips 66
Omaha, NE
05.2025 - 06.2026
- Led team efforts to enhance operational efficiency and streamline workflow processes.
- Developed training programs to mentor staff on safety protocols and operational standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Facilitated cross-departmental collaboration to improve project outcomes and communication.
Home Health Care Provider
Caring At Home LTD
Omaha, NE
01.2024 - 08.2025
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations
- Adapted recipes to accommodate individual resident preferences or special requests while maintaining quality standards
- Assisted in planning menus based on seasonal availability of ingredients, ensuring variety in meal options cleaning house
Customer Service Training Specialist
North End Teleservices
Omaha, NE
05.2021 - 07.2024
- Responded to inquiries and issue
- Inventoried spreadsheets
- Training/ QA Specialist
Customer Experience Quality Coach
North End Teleservices
Omaha, NE
05.2021 - 09.2023
- Quality coach for quality assurance.
- Assisted clients in identifying their strengths, skills, and interests to develop effective job search strategies
- Collaborated with clients to set realistic career goals and create action plans for achieving them
Customer Service Representative
North End Teleservices
Omaha, NE
05.2021 - 09.2022
- Resolved customer issues
- Responded to inquiries and issues
- Inventoried spreadsheets
- Department of Health and Human Services
Assist agent
Marriott international resevation center
Omaha, NE
11.2016 - 10.2020
- Reservations
- Sales
- Tech support
Shift Lead
Pepperjax Grill
Omaha, NE
08.2014 - 04.2016
- Lead Shift
- Customer Service Lead
- Inventory
Customer Service Associate
Walmart
Omaha, NE
02.2011 - 08.2014
- Customer Service
- Payment/check cashing
- Billing
Cashier/Customer Service
CUBBYS
Omaha, NE
05.2002 - 02.2011
- Customer Service
- Check cashing
- Lottery/Gas
Private In-Home Caregiver
Compassion in Homecare
Glenwood, IA
01.2001 - 02.2002
- Assist with personal care/medicine
- Meal preparation
- Chores
Telephone Sales Representative
Greyhound Lines Incorporated
Omaha, NE
07.1997 - 01.2001
- Sales
- Bus information
- Tracking
Education
High school diploma or GED - undefined
Blue Lion Omaha tech
Omaha, NE12-2002
Skills
- Customer service (10 years)
- Staff training (3 years)
- Time management
- Customer relations
- Staff management
- Workload management
- Goal setting
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Employee performance evaluation
- Negotiation
- Promotional planning
- Team collaboration
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Inventory management
- Performance evaluation
- Compliance
- Vendor relationship management
- Team motivation techniques
- Orientating and training
- Microsoft office expertise
- Policy administration
- Customer service and satisfaction
- Reporting and documenting
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Multitasking Abilities
- Multitasking
- Active listening
- Hiring and training
- Staff training
- Scheduling and coordinating
- Professional and courteous
Timeline
Shift Manager in Training
Arby's Restaurant
06.2026 - 09.2026
Assistant Manager
Phillips 66
05.2025 - 06.2026
Home Health Care Provider
Caring At Home LTD
01.2024 - 08.2025
Customer Service Training Specialist
North End Teleservices
05.2021 - 07.2024
Customer Experience Quality Coach
North End Teleservices
05.2021 - 09.2023
Customer Service Representative
North End Teleservices
05.2021 - 09.2022
Assist agent
Marriott international resevation center
11.2016 - 10.2020
Shift Lead
Pepperjax Grill
08.2014 - 04.2016
Customer Service Associate
Walmart
02.2011 - 08.2014
Cashier/Customer Service
CUBBYS
05.2002 - 02.2011
Private In-Home Caregiver
Compassion in Homecare
01.2001 - 02.2002
Telephone Sales Representative
Greyhound Lines Incorporated
07.1997 - 01.2001
High school diploma or GED - undefined
Blue Lion Omaha tech