I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
1
1
Language
Work History
Training Ambassador
Pillpack LLC
09.2020 - Current
I serve patients and their medication needs
I am efficient in dealing with customer needs, email/chat correspondence/ insurance support/ medication identification
I am a lead Training Ambassador
I train new hire agents to be successful
Awarded BEST OF THE BEST award 2022 Amazon pharmacy.
After School Teacher
Saint johns ccdc
02.2020 - 07.2020
I coordinated transportation for elementary schools to our location where I was an after school teacher
I helped with homework and did stem projects.
CSR - Customer Service Representative
Black Turtle Services
10.2019 - 01.2020
Housekeeping
Motel 6
12.2017 - 04.2019
Responsible for keeping hotel grounds clean, cleaning guest rooms, stocking, ordering and receiving
I also worked at the front desk
I was responsible for my drawer and responsible for check-in and check-out.
Child Care Provider
Self Employed
01.2008 - 12.2017
I was licensed through Nye County in Pahrump NV
I ran my own in-home childcare
I was responsible for taking care of children from the ages of newborn to 12 years old
I also taught toddler preschool age children a curriculum that was given to me from the Hippy program.
Education
High school diploma or GED -
Human resource management certification in HR -
University of Phoenix-Online Campus
Arizona City, AZ
04.2024
No Degree - Medical Coding And Billing Certification
SLCC
Salt Lake City, UT
07.2021
Associate of Science - Human Services
UOP
Phoenix, AZ
04.2013
Skills
Excel (2 years)
Housekeeping (2 years)
Filing (6 years)
Time Management (3 years)
Cleaning (2 years)
Cash Register (10 years)
Communications (10 years)
Customer Service (10 years)
Hospitality (6 years)
Microsoft Office (2 years)
Word (2 years)
Retail sales (3 years)
Bilingual (10 years)
Call Center (4 years)
Customer Care (10 years)
Customer Support (4 years)
CSR
Childcare
Office Manager Experience
Toddler Care
Teaching
Medical Terminology
Early Childhood Education
Medical Billing (1 year)
Vital Signs
Medical Records
Dialysis Experience
Medical Coding (1 year)
ICD-10
CPT Coding
Insurance Verification (1 year)
Experience with Children
Live Chat (2 years)
Medical Scheduling
Medical Office Experience
Clerical Experience
HIPAA (2 years)
Documentation review
EHR systems
HIPAA
Medical records
Medical terminology
Leadership
Medical coding
Clerical experience
Live chat
Customer service
Hospitality
Office management
Front desk
Cash handling
Sales
Retail sales
Vital signs
Early childhood education
Cash register
Computer skills
Search engines
Mentoring abilities
Facilitation Techniques
Training delivery
Verbal and written communication
New hire on-boarding
Coaching and Mentoring
Presentation
Employee Coaching
Human Resources
Decision-Making
Records Maintenance
Accomplishments
Awarded BEST OF THE BEST 2022 in Pharmacy for Amazon Pharmacy
Certification
Dental Assistant, 03/2015, I have a certificate as a dental assistant. I did my internship with Dr. Gardner in Orthodontics and also Dr. Doan in general dentistry.
Driver's license
Medical billing and coding, 07/2021, I completed the program for medical coding and billing at the Salt Lake Community College.
Additional Information
I have the ability to work from home and be successful while doing so. I am self sufficient, a self motivator, and very dedicated to my career. I am passionate about leadership.
Personal Information
Relocation: Tennessee
Awards
07/2022, Awarded best of the best CSA for Amazon Pharmacy.
Languages
Spanish
Native or Bilingual
Timeline
Training Ambassador
Pillpack LLC
09.2020 - Current
After School Teacher
Saint johns ccdc
02.2020 - 07.2020
CSR - Customer Service Representative
Black Turtle Services
10.2019 - 01.2020
Housekeeping
Motel 6
12.2017 - 04.2019
Child Care Provider
Self Employed
01.2008 - 12.2017
High school diploma or GED -
Human resource management certification in HR -
University of Phoenix-Online Campus
No Degree - Medical Coding And Billing Certification
Customer Experience Associate Amazon Health at PillPack, LLC an Amazon Health CompanyCustomer Experience Associate Amazon Health at PillPack, LLC an Amazon Health Company