Suantae Bryant
Hampton,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Qualified Marine Painter and cleaner
Huntington Ingalls
Newport News, VA
01.2021 - Current
- Experienced in identifying different kinds of paint, performing cleaning tasks, and following painting procedures.
- Kept up-to-date with industry trends and advancements in marine painting materials and techniques, improving overall quality of workmanship.
- Collaborated with team members for efficient completion of large-scale marine painting projects.
- Adhered to company guidelines and best practices while executing all assigned tasks related to marine painting projects.
- Maintained safe and clean work environment, adhering to safety regulations and guidelines during painting operations.
- Assisted in minimizing environmental impact by properly disposing waste materials from paint jobs according to regulation standards.
Secretary
Redcon Solutions Group
Hampton, VA
07.2020 - 12.2020
- Screening Veterans and dependents at the VA Medical Center for COVID-19, confirming appointments, guiding them to the right department, and answering general questions.
- Faxed, printed and organized the patients paperwork.
- Relieved coworkers from their duty.
Customer Service Representative
WPS Health Solutions
Hampton, VA
04.2018 - 07.2020
- Adjusting, reprocessing, or recouping claims, answering beneficiary's questions, assisting providers with claim submissions, and performing insurance verification.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Maximus
Newport News, VA
10.2017 - 02.2018
- Assisting members with their insurance plans and providing general information about their coverage and available resources.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
Stocker/Cashier/Loader/Unloader/Picker
Walmart
Hampton, VA
04.2015 - 03.2017
- Unloading trucks, stocking merchandise, assisting customers, and answering general questions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Consistently lifted materials weighing as much as Number pounds.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
Cashier
5 guys
Hampton, VA
05.2013 - 09.2014
- Taking food orders, processing payments, and assisting with food preparation.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor's degree - Psychology
Arizona State University-Downtown Phoenix
Phoenix, AZHigh school or equivalent - GED
Y h Thomas GED Program
Hampton, VA09.2010
Skills
- Microsoft Word (5 years)
- Documentation review
- Microsoft Outlook (2 years)
- Insurance Verification (2 years)
- Data Entry (3 years)
- Healthcare (3 years)
- Insurance verification (3 years)
- Hospitality
- Otolaryngology
- Physiology Knowledge (2 years)
- Databases
- Load & unload (2 years)
- Customer Care (4 years)
- CSR
- Office Experience (2 years)
- Hospital experience
- Excel (2 years)
- Technical support
- ICD-9
- Communication skills
- Medical Billing (2 years)
- Orthopedics
- PPO (2 years)
- Patient monitoring
- Customer service
- Research
- POS
- Management
- Clerical experience
- Typing (4 years)
- Hospitality Experience (4 years)
- Medical records
- Team Leader (1 year)
- Communication (5 years)
- Restaurant Experience (2 years)
- Time Management (6 years)
- Warehouse Experience (1 year)
- Call Center
- Clerical experience (3 years)
- HMO (2 years)
- Leadership
- Medical Terminology
- Receptionist (1 year)
- Picking & packing (1 year)
- Administrative Experience (Less than 1 year)
- Computer Skills (4 years)
- Microsoft Office (2 years)
- Hospital Experience
- Data entry (2 years)
- Medical terminology
- HIPAA
- Typing
- Administrative Assistant (2 years)
- Microsoft Excel (5 years)
- Medical insurance (2 years)
- Communications (4 years)
- Proofreading (2 years)
- Data collection
- Microsoft Word (2 years)
- Anatomy Knowledge
- Customer Service (5 years)
- Order picker (2 years)
- Microsoft Powerpoint (3 years)
- Customer Support (5 years)
- Organizational Skills (5 years)
- Communication skills (4 years)
- Case management
- Front desk
- Microsoft Access
- Medical Scheduling (2 years)
- Proofreading
- Physiology knowledge
- Negotiation
- CPR (1 year)
- Anatomy knowledge
- Safety Procedures
- Surface Preparation
- Paint mixing
- Hazardous Materials Handling
- Protective coatings
- Environmental Compliance
- Roller Painting
- Brush Painting
- Confined Space Work
- Height Safety
- Hand tool use
- Quality Control
- Hazardous waste management
- Hazardous waste disposal
- Health assessments
Certification
Driver's License
Timeline
Qualified Marine Painter and cleaner
Huntington Ingalls
01.2021 - Current
Secretary
Redcon Solutions Group
07.2020 - 12.2020
Customer Service Representative
WPS Health Solutions
04.2018 - 07.2020
Customer Service Representative
Maximus
10.2017 - 02.2018
Stocker/Cashier/Loader/Unloader/Picker
Walmart
04.2015 - 03.2017
Cashier
5 guys
05.2013 - 09.2014
Bachelor's degree - Psychology
Arizona State University-Downtown Phoenix
High school or equivalent - GED
Y h Thomas GED Program