Rachael Basham
Kingsport,TN
Summary
Cultivated a positive workplace culture by promoting kindness and teamwork. Championed a supportive atmosphere that encourages personal and professional growth. Led initiatives that improved employee satisfaction and overall service delivery.
Overview
26
26
years of professional experience
Work History
Shift Leader Manager
Carolina Franchise Holdings Inc
Weber City, VA
08.2025 - 02.2026
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Implemented process improvements that reduced operational delays and increased efficiency.
- Managed inventory control, optimizing stock levels to minimize waste and enhance profitability.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty metrics.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
- Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Excelled in every store position and regularly backed up front-line staff.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
Server, Shift Leader, Trainer
Carolina Franchise incorporated
Weber City, VA
07.2021 - 07.2024
- Night manager, shift lead and showing a positive attitude to my crew to ensure the crew knew that we were a team. Each worker's trained and unfortunately we forget that we can be professional and still be happy & make work a happy experience as well. Served customers and showed a good attitude towards service for the community. Closed store. Broke down all kitchen items and appliances for cleaning and placing back. Counted money and did books to take any deposit and make the slip and put in the bag and in the safe. Set all drawers for the next shift. Make store employees have fully completed their stations for the evening. Double check anything for dirt, food or any unexpected messes before turning out all lights locking the doors and then completed the closing process.
Manager
Moe's Restaurant
Bristol, TN
07.2019 - 07.2021
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Developed and implemented training programs to enhance staff performance and customer service.
- Managed inventory levels, optimizing supply chain processes to reduce waste.
- Led team meetings to communicate goals, improve morale, and address operational challenges.
- Fostered a positive work environment, resulting in improved employee retention rates.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Manager
Popeyes Chicken
Kingsport, TN
02.2016 - 07.2019
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Streamlined workflows by integrating new technology for order processing and customer feedback collection.
- Collaborated with marketing teams to drive promotional campaigns and boost restaurant visibility.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Showroom Manager
Kitchens and Baths Plus
Johnson City, TN
06.2004 - 02.2013
- Showroom manager. I would greet the customer and see what they were interested infor usually a renovation or sometimes an addition to their home. We would start helping by listening to their needs for improvement and start designing based off of that. Would draw the computer drawings using the program 2020. So the customer got to see these renditions. This was the best, and only, design program at this time . We would price different woods, paints, tiles,and counter tops & etc. Go to the house and measure exactly. Then just have a meeting in the showroom with the different samples of doors, tiles, paints flooring, and countertops & etc. (ie: sinks,appliances, and hardware) Pick out which they like best and hopefully pick up a check for the deposit. Assisting the client closely through this remodeling process to make it as quickly and effectively done with the client knowing each step of the process as sometimes it does take some time to get everything (electrical, plumbing and other specialty craftsmanship)
LPN (Licensed Practical Nurse)
Blue ridge medical specialist
Bristol, TN
06.2000 - 02.2004
- Worked as nurse for Dr Matthew Beasey from 4 years. He is a great endocrinologist and I really respect him. I learned quite a bit in a short time. I wish I would have never left. At least not exactly when I did Bit. It's all good. It's not over. Thankful for the opportunity to be able to help others by being a positive medical professional and showing the patient the best caregiver experience possible.
Education
Associate of Applied Science - NURSING
Northeast Tennessee CC
Blountville, TN02-2000
Associate of Medical Science - Medical Assistant
National business College
Bristol, TN08-1998
Skills
- Customer service (10 years)
- Restaurant experience (10 years)
- Shift management (7 years)
- Food safety (10 years)
- Hospitality (10 years)
- Management (10 years)
- Restaurant management (7 years)
- Interviewing
- Leadership (10 years)
- Supervising experience (10 years)
- Cash handling (10 years)
- Team management (10 years)
- Food handling (10 years)
- Hospitality management (7 years)
- Kitchen experience (10 years)
- Food industry (10 years)
- Culinary experience
- Food service management (7 years)
- Food service (10 years)
- Workplace safety
- Team management
- Employee training
- Punctual and reliable
- Cash handling
- Opening and closing procedures
- Training and mentoring
- Staff training and onboarding
- Staff motivation
- Accurate money handling
- Energetic and enthusiastic
- Inventory controls
- Delegating work
- Process improvements
- Quality assurance
- Relationship building
- Payment processing
- Operations management
- Inventory control
- Shift leadership
- Shift checklists
- Reporting and documenting
- Conflict resolution
- Quality control
- Active listening
- Continuous improvement
- Work area inspection
- Performance monitoring
- Process improvement
- Willingness to learn
- Teamwork
Timeline
Shift Leader Manager
Carolina Franchise Holdings Inc
08.2025 - 02.2026
Server, Shift Leader, Trainer
Carolina Franchise incorporated
07.2021 - 07.2024
Manager
Moe's Restaurant
07.2019 - 07.2021
Manager
Popeyes Chicken
02.2016 - 07.2019
Showroom Manager
Kitchens and Baths Plus
06.2004 - 02.2013
LPN (Licensed Practical Nurse)
Blue ridge medical specialist
06.2000 - 02.2004
Associate of Applied Science - NURSING
Northeast Tennessee CC
Associate of Medical Science - Medical Assistant
National business College