Carolina Leiva
Montgomery Village,MD
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Store General Manager
Roy Rogers Restaurant
Gaithersburg, MD
11.2015 - Current
- Ensured compliance with all company policies, safety regulations, and industry standards through consistent oversight of daily operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- cash handling
- inventory counts/ paper counts
- Cleaning and maintenance
- cost controls / P&L
- covered multiple GMs during Vacations.
Security Officer
Rio Cantina
Virginia
02.2023 - 03.2024
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Assistant Manager
Cava Grill
Gaithersburg, MD
12.2015 - 12.2016
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD2016
Skills
- Store operations
- Recruitment and hiring
- Shelf Stocking
- Customer Engagement
- Cash Management
- Staff Scheduling
- Loss Prevention
- Sales Forecasting
- Customer Service
- Problem-Solving
- Multitasking
- Reliability
- Hiring and Onboarding
- Schedule Management
- Inventory Control
- Employee Scheduling
- Training Management
- Payroll Administration and Timekeeping
- Budget Control
- Performance Evaluations
- Employee reviews
Certification
- servsafe certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Additional Information
Volunteered helping teachers during school hours with pre-K students.
Chaperone kids field trips.
Timeline
Security Officer
Rio Cantina
02.2023 - 03.2024
Assistant Manager
Cava Grill
12.2015 - 12.2016
Training Store General Manager
Roy Rogers Restaurant
11.2015 - Current
High School Diploma -
Watkins Mill High School