Efrain Ceballos Mendez
Ontario,CA
Summary
It all started after high school. I needed a job while enrolled at Mt. Sac. I worked at La Bufadora Baja Grill , a Baja-style Mexican casual dine-in restaurant that gave me the opportunity to lead. I was provided with great mentorship. Time came when new management came in, and I felt pushed away. I sought a new job and landed at Wingstop. I started as a Crew Member and am now a Training Store General Manager. I have 19 staff members under my supervision and train new GM's , Shift Leaders, etc. I like to be competitive and be number 1 in everything I do.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Training Store General Manager
Wingstop
Upland, CA
11.2025 - Current
- Led training initiatives to enhance team performance and operational efficiency.
- Implemented inventory management systems to streamline stock control processes.
- Developed and executed staff development programs to improve service standards.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Managed scheduling and labor costs to optimize workforce efficiency.
General Manager
Wingstop
Upland, CA
06.2025 - 11.2025
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Implemented training programs to enhance team performance and service quality.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Developed marketing strategies that increased local brand awareness and customer engagement.
General Manager in Training
Wingstop
05.2025 - 06.2025
- Assisted in daily operations, ensuring compliance with food safety and sanitation standards.
- Supported team training initiatives, enhancing staff performance and service quality.
- Monitored inventory levels, facilitating timely ordering to maintain stock availability.
- Implemented customer feedback processes, improving satisfaction through actionable insights.
- Developed schedules for staff, optimizing labor efficiency during peak hours.
Shift Leader
Wingstop
Montclair, CA
02.2025 - 05.2025
- Implemented customer service strategies to enhance guest satisfaction during shifts.
- Responded promptly to customer inquiries and resolved issues effectively.
- Ensured compliance with health regulations during food preparation and service activities.
- Participated in team meetings, contributing ideas for process improvements and operational efficiency.
Crew Member
Wingstop
Montclair, CA
12.2024 - 02.2025
- Prepared food items according to standardized recipes and health regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with safety standards.
- Operated kitchen equipment safely, following all operational protocols for food preparation.
Shift Leader
La Bufadora Baja Grill
Eastvale CA
02.2023 - 11.2024
- Assisted team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Supported training of new staff on operational procedures and company policies.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Collaborated with team members to maintain cleanliness and organization of work areas.
Education
High School Diploma -
Colony High School
Ontario, CASkills
- Recruitment and hiring
- Store operations
- Employee engagement
- Customer engagement
- Coaching
- Employee training and hiring
- Multitasking Abilities
Certification
ServSafe Certification
Languages
Spanish
Native or Bilingual
Timeline
Training Store General Manager
Wingstop
11.2025 - Current
General Manager
Wingstop
06.2025 - 11.2025
General Manager in Training
Wingstop
05.2025 - 06.2025
Shift Leader
Wingstop
02.2025 - 05.2025
Crew Member
Wingstop
12.2024 - 02.2025
Shift Leader
La Bufadora Baja Grill
02.2023 - 11.2024
High School Diploma -
Colony High School