Tabitha Stanley
Owasso
Summary
Dynamic and results-driven professional with extensive experience at Casey's General Stores Inc. Proven expertise in store operations and employee engagement, enhancing customer satisfaction through effective team leadership and training. Skilled in cash management, payroll management and fostering a collaborative work environment, consistently achieving sales goals and optimizing operational efficiency.
Team-minded Training Store Manager with 6-8 years of experience training groups of employees in the retail industry. A flexible and understanding individual with excellent interpersonal and communication abilities. Adept at creating training materials, evaluating employee performance, as well as excellent customer relations aptitude.
Overview
12
12
years of professional experience
Work History
Training Store General Manager
Caseys General Stores Inc
08.2018 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable team members.
- Maintained a clean, safe working environment.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Optimized store layout for improved customer flow, enhancing the shopping experience and increasing sales opportunities.
- Managed human resources activities such as recruitment, selection, scheduling and payroll processes; ensuring staffing needs were met consistently.
- Collaborated with leadership teams to establish sales goals and develop strategies for achieving targets.
- Train New Store Managers all store operations successfully, to take over their own stores in 4 weeks
Front End Team Lead
Walmart Supercenter
05.2015 - 02.2021
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Accomplished multiple tasks within established timeframes.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Assisted customers by answering questions and fulfilling requests.
Server, Cook, Delivery Driver, Shift Leader
Pizza Hut
09.2013 - 11.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
High School Diploma -
Skiatook High School
Skiatook, OK05-2014
Skills
- Store operations
- Recruitment and hiring
- Employee engagement
- Cash management
- Customer engagement
- Team building
- Coaching
- Staff scheduling
- Store leadership
- Multitasking Abilities
- Effective communication
- Problem-solving
Timeline
Training Store General Manager
Caseys General Stores Inc
08.2018 - Current
Front End Team Lead
Walmart Supercenter
05.2015 - 02.2021
Server, Cook, Delivery Driver, Shift Leader
Pizza Hut
09.2013 - 11.2018
High School Diploma -
Skiatook High School
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