DENISE Mitchell
Lake Charles,Louisiana
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I also oversee all concessions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
General Manager in Training
Compass Group /Chartwells
Lake Charles, LA
11.2023 - Current
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
- Streamlined operational processes, resulting in increased efficiency and productivity across all departments.
- Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Retail
Compass Group /Chartwells
Lake Charles, LA
06.2007 - Current
- Boosted sales performance by implementing innovative merchandising strategies and visual displays.
- Enhanced customer satisfaction through exceptional service and staff training programs.
- Streamlined inventory management processes for improved efficiency and reduced waste.
- Developed successful marketing campaigns to attract new customers and retain existing ones.
- Maximized store profitability with effective budgeting, cost control, and revenue generation tactics.
- Oversaw daily operations, ensuring smooth functioning of all retail departments.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Eunice High School
Eunice, LA05.1991
Skills
- Human Resources
- Staff Training and Development
- Operations Management
- Sales Tracking
- Inventory Management
- Schedule Management
- Employee Development
- Employee Scheduling
- Policy Development and Enforcement
Timeline
General Manager in Training
Compass Group /Chartwells
11.2023 - Current
Director of Retail
Compass Group /Chartwells
06.2007 - Current
High School Diploma -
Eunice High School