Brinnan Shoemaker
Molino
Summary
Dedicated professional with extensive customer service experience and a strong commitment to teamwork. Proven ability to support colleagues in achieving shared goals and fostering growth. Reliable and adaptable, with a focus on continuous learning and skill development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager in Training
Wingstop
Pensacola
06.2025 - Current
- Managed daily operations to ensure smooth business functionality.
- Oversaw inventory management to maintain optimal stock levels.
- Coordinated scheduling to maximize team productivity and coverage.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
Server
Olive Garden
Pensacola
11.2024 - 06.2025
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining area and tables.
- Managed cash transactions and processed payments accurately.
Trainer/Server/Key Holder Supervisor
Bubba's 33
Pensacola
03.2023 - 08.2024
- Developed training materials for staff onboarding and skill enhancement.
- Conducted interactive training sessions to engage employees effectively.
- Evaluated trainee performance to ensure understanding of operational procedures.
- Managed multiple tables while ensuring timely food and drink delivery.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Handled cash transactions accurately during busy service periods.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in resolving customer complaints to provide satisfactory service experiences.
- Coordinated opening and closing procedures to maintain security and safety.
- Performed daily cash management duties including deposits, audits.
FOH Manager
Jimmy's Grill
Molino
05.2022 - 03.2023
- Oversaw daily front-of-house operations to ensure efficient service delivery.
- Trained and mentored staff on customer service standards and restaurant policies.
- Handled customer inquiries and resolved complaints to enhance guest satisfaction.
Mortgage Loan Processor
Stressless Mortgage
Bellview
12.2021 - 04.2022
- Reviewed mortgage applications for completeness and accuracy.
- Coordinated with borrowers to gather required documentation.
- Analyzed credit reports to assess borrower eligibility.
Mortgage Loan Processor
Navy Federal/Paramount Bank/Source Point
Pensacola
04.2018 - 04.2021
- Reviewed mortgage applications for completeness and accuracy.
- Coordinated with borrowers to gather required documentation.
- Analyzed credit reports to assess borrower eligibility.
Cosmetologist
Self-employeed
Pensacola
03.2011 - 04.2018
- Provided personalized consultations to determine client needs and preferences.
- Applied a variety of hair color techniques to enhance client satisfaction.
- Performed haircutting and styling services tailored to individual client styles.
Bar/FOH Manager
Landry's Seafood House
Pensacola
01.2010 - 07.2010
- Managed daily operations of busy bar environment.
- Supervised staff, ensuring high levels of customer service.
- Trained new employees on bar procedures and customer interaction.
- Oversaw inventory management, including ordering and stock rotation.
Bar Manager
Chili's Bar and Grill
Pensacola
12.2007 - 01.2010
- Managed daily operations of busy bar environment.
- Supervised staff, ensuring high levels of customer service.
- Trained new employees on bar procedures and customer interaction.
- Oversaw inventory management, including ordering and stock rotation.
Education
Cosmetology License - Cosmetology
Pensacola State College
Pensacola, FL12-2010
High School Diploma -
JM Tate High School
Cantonment, FL06-1990
Skills
- Inventory management
- Staff training
- Customer service
- Team leadership
- Cash management
- Effective communication
- Time management
- Staff training and development
- Conflict resolution
- Human resources
- Staff scheduling
- Customer relationship management
Certification
ServSafe
Timeline
General Manager in Training
Wingstop
06.2025 - Current
Server
Olive Garden
11.2024 - 06.2025
Trainer/Server/Key Holder Supervisor
Bubba's 33
03.2023 - 08.2024
FOH Manager
Jimmy's Grill
05.2022 - 03.2023
Mortgage Loan Processor
Stressless Mortgage
12.2021 - 04.2022
Mortgage Loan Processor
Navy Federal/Paramount Bank/Source Point
04.2018 - 04.2021
Cosmetologist
Self-employeed
03.2011 - 04.2018
Bar/FOH Manager
Landry's Seafood House
01.2010 - 07.2010
Bar Manager
Chili's Bar and Grill
12.2007 - 01.2010
Cosmetology License - Cosmetology
Pensacola State College
High School Diploma -
JM Tate High School