Daniel Velasquez
General Manager in Training
Hanover,MD
Summary
Highly motivated Service with 6 years of Chipotle experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
7
7
years of professional experience
Work History
General Manager in Training
Cava
05.2023 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
Service Manager
Chipotle
10.2017 - 07.2023
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained a Endless number of less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Hired and trained new Mangers to improve efficiency of department and cultivate productive work atmosphere.
Delivery Driver
Vinzini's Pizza & Subs
06.2020 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
Meade High School
Fort Meade, MD06.2018
No Degree - Physical Therapy
The Community College of Baltimore County
Catonsville, MD 06.2018 - Current
Skills
- Quality Control
- Coaching and Mentorship
- Employee Supervision
- Revenue Generation
- Office Administration
- Critical Thinking
- Employee Relations
- Time Management
- Business Development
- Project Management
- Team Scheduling
- Budget Controls
- Payroll Administration and Timekeeping
- Hiring and Onboarding
- Policy Development and Enforcement
- Inventory Tracking and Management
- Management Training
- Records Organization and Management
- Improve Performance
- Refunds and Exchanges
- Cash Management
- Inventory Management
- Account Invoicing
- Financial Forecasting
- Staff Management
- Customer Service
- Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager in Training
Cava
05.2023 - Current
Delivery Driver
Vinzini's Pizza & Subs
06.2020 - 03.2022
No Degree - Physical Therapy
The Community College of Baltimore County
06.2018 - Current
Service Manager
Chipotle
10.2017 - 07.2023
High School Diploma -
Meade High School