ROSEANNE ESTRADA
Hesperia,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Knowledgeable manager with over 8 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager in Training
Vons
Hesperia, CA
09.2022 - Current
- PIT MACHINE OPERATOR, INVENTORY, AUDITS, PS SCANNER, STOWED MERCHANDISE AND
- PREPARED MASS ORDERS FOR SHIPPING, AND DISTRIBUTION
- SYSTEMATICALLY RECEIVED, UPDATED
- QUANTITY ON HAND TO ENSURE AMAZON'S INVENTORY WAS CORRECT AND ACCOUNTED FOR., Studied provided on- line learning materials to take a 1 hour official timed exam
- Passed with anout of a possiable %85.
- Resolved conflicts between staff members in a timely manner while maintaining a professional demeanor.
- Maintained open lines of communication with senior management regarding changes in company policy or procedure.
- Conducted performance reviews for employees in order to evaluate their progress.
- Developed strategic plans that aligned with corporate goals and objectives.
- Assisted with the development of an employee handbook outlining policies, procedures, and standards for all staff.
- Supervised daily operations including scheduling shifts, assigning tasks, and monitoring workflow efficiency.
- Fostered a culture of collaboration, respect, and communication across departments.
- Developed and implemented training materials for new staff.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
DELIVERY DRIVER
DOOR DASH - DOOR DASH
06.2021 - Current
CLERK
Burlington Distribution Center
Redlands, CA
05.2021 - Current
- A RECEIVING LIAISON, EXCEL, BACKLOG, , DATA ENTRY, INVENTORY, PR SCANNER, ASSIGNED A
- COMPANY PC, RECEIVED AND PREPPED MERCHANDISE AND PALLETS TO BE RECEIVED, DISTRIBUTED
- REPAIRED PALLETS FOR RECEIVING AND DISTRIBUTING PURPOSES EX
- Brake down PALLETS if needed, re-built, re-wrapped.
CERTIFIED PARTS MANAGER
AutoZone Corporation Retail Autoparts Sales
Apple Valley, CA
02.2022 - 08.2024
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Coordinated delivery schedules for incoming orders.
- Ensured accuracy in order processing and invoicing procedures.
- Investigated discrepancies between physical inventories and records.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Inspected returned parts for damage before restocking shelves.
- Received, examined and reshelved returned parts.
- Created reports to track inventory usage and performance metrics.
- Conducted monthly audits of inventory control systems.
- Assisted in developing a system for tracking special orders.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Monitored and adjusted inventory to minimize obsolescence [Number]%.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Monitored project progress to enforce adherence to deadlines and quality standards.
Pit Operator
AMAZON FUFILLMEMT ONT
Redlands, CA
08.2020 - 03.2022
NIGHT FRONT DESK GUEST SERVICES REPRESENTITIVE
Nationwide Hotel Management Company
Redlands, CA
05.2021 - 01.2022
- Greeted all guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner
- Ensures that all service provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business
- Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready
- Responds to all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner
- Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready
- Responds to after hour on-call needs during overnight hours that the hotel lobby is closed including guest lockouts, guest relation issues, emergency situations, and late check-ins.
AUDITOR
GEODIS LOGISTICS
Redlands, CA
03.2020 - 01.2022
- Maintained warehouse inventory, prepared orders to be shipped, verified orders being shipped, Audited all pallets, merchandise in warehouse, Fork-lift certified,electric pallet jack cerified
- Also did Clerical work to support the flow of the business, meaning check-in/ Release trucks, print and provide proper paperwork to be submitted to receive/ send merchandise.
FRONT END CASHIER/ COPY AND PRINT SPECIALIST
Office Depot
Moreno Valley, CA
06.2015 - 12.2017
- Directed customers to store locations
- Received customer payments
- Greeted customers promptly
- Totaled bills and calculated taxes
- Described products and services in detail
- Processed customer returns
- Created attractive displays to promote items
- Assisted customers in selecting items based on needs
- Monitored areas for security issues and safety hazards
- Completed purchases using Point of Sale systems
- Collected and stored coupons
- Trained new cashiers on procedures, customer service and sales techniques
- Assisted on sales floor as needed to maintain service standards
- Welcomed customers into the store and helped them locate items
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Verified that all customers received receipts for their purchases
- Mentored new sales associates to contribute to the store's positive culture
- Communicated clear expectations and goals to each team member
- Actively pursued personal learning and development opportunities
- Worked with the management team to implement the proper division of responsibilities
- Maintained established merchandising standards, including window, sales floor and promotional displays
- Determined customer needs by asking relevant questions and listening actively to the responses
- Answered customer telephone calls promptly and in an appropriate manner.
CARE PROVIDER
Home Supportive Services
San Bernardino, CA
08.2004 - 01.2015
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Tested and recorded blood glucose levels
- Changed sterile dressings
- Obtained information about clients' medical history, drug history, complaints and allergies
- Provided pre- and post-operative care
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Helped patients move in and out of beds, baths, wheelchairs and automobiles
- Cooked appetizing and satisfying meals and snacks
- Scheduled and accompanied clients to medical appointments
- Maintained a clean, healthy and safe environment
- Obtained household supplies and ran daily errands
- Assisted with patient transfer and ambulation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Maintained sanitary residents' and program rooms
- Followed safe lifting techniques and individual resident lifting instructions
- Transported patients to other areas of the hospital in wheelchairs and gurneys
- Assisted in cleansing enemas, catheterization and bladder irrigations
- Assisted patients with ambulation and crutch walking
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs
- Answered patient calls for care and feeding
- Cared for clients with diagnoses such as respiratory failure, diabetes
- Parkinson's disease, and muscular dystrophy
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Reported any unusual circumstances in the patients' condition or environment
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements
- Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness
- Provided a comforting and soothing environment
- Helped residents programming goals and increase their independence
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety
- Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
- Member in good standing with Nurse Aide Registry
- Monitored expiration of medical supplies and medications.
PHARMACY CASHIER
RITE AIDE
Colton, CA
10.2001 - 06.2004
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Trained new cashiers on procedures, customer service and sales techniques
- Directed customers to store locations
- Received customer payments
- Greeted customers promptly
- Totaled bills and calculated taxes
- Described products and services in detail
- Monitored areas for security issues and safety hazards
- Assisted customers in selecting items based on needs
- Created attractive displays to promote items
- Processed customer returns
- Completed purchases using Point of Sale systems
- Reported security and service incidents to management
- Collected and stored coupons
- Assisted on sales floor as needed to maintain service standards
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Priced merchandise, stocked shelves and took inventory of supplies
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Identified potential shoplifters and alerted management.
INSIDE GARDEN SPECIALIST
The Home Depot
San Bernardino, CA
11.1999 - 09.2000
- Set up new accounts, established customer credit, and set up payment methods
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs
- Maintained friendly and professional customer interactions at all times.
CASHIER/FOOD SERVER
Chuck E. Cheese's
San Bernardino, CA
11.1998 - 09.1999
- Accurately logged all daily shipping and receiving orders
- Greeted customers in a timely fashion, while quickly determining their needs
- Placed special merchandise orders for customers
- Processed cash and credit payments rapidly and accurately
- Documented all customer inquiries and comments thoroughly and quickly
- Accurately calculated and processed expenses during and after events
- Loaded and unloaded merchandise using a ladder and pallet jack
- Answered customer questions regarding store merchandise, department information and pricing
- Conferred with store managers to obtain information about customer needs and preferences.
CERTIFIED, MANAGER
- KEY CARRIER, STORE ALARM CODE CARRIER, STORES
- SAFE PASSWORD CARRIER, INDEPENDENTLY OPENS/ CLOSES STORES, MAKES WEEKLY SCHEDULE FOR
- FELLOW EMPLOYEES, RECEIVES AND SENDS OUT STORES MERCHANDISE, TRAINS NEW EMPLOYEES
- MAKE SURE EMPLOYEES TAKE BRAKES AND LUNCHES WHEN SCHEDULED, AND ALL AVAILABLE SHIFTS
- ARE COVERS
- HANDLES ALL MONEY FOR STORE: SALES, CASH/ CREDIT TRANSACTIONS, REPLENISH
- CHANGE FOR REGISTERS, RUN AUDITS AND COMPLETE MONEY SWEEPS THAT ARE LOGGED-IN AND
- DEPOSITED INTO THE STORES TIME-SENSATIVE SAFE
- ON CASH REGISTERS TRAVEL-MANAGE WHEN
- RELEASED TO OTHER STORES
- OVERSEE ALL DAILY/ WEEKLY TASKS AND ROUTINES
- MAKE SURE ALL
- INVENTORY IS ACCOUNTED FOR AND CORRECT
- PERFORM AND VERIFY THE STORES RETURNS
- PRINT/
- PULL OVERSTOCK ON A REGULAR BASIS
- OVERSEE RECYCLED OIL TRANSACTIONS, SIGN AND FILE ALL
- PAPERWORK IN ITS ASSIGNED SPACE
- OPERATE TELEPHONES CONSISTENTLY HELPING CUSTOMERS
- DOING STOCK CHECKS TO/FROM OTHER STORES , SENDING AND RECEIVING MERCHANDISE STORE-
- TO-STORE
- MANAGES ALL ISSUES THAT DEVELOP DAILY IN STORE FROM CUSTOMER RELATIONS TO
- OPERATING THE STORE
- OVERSEES ALL SAFETY PROCEDURES ARE PERFORMED AND MAINTAINED
- EFFICIENTLY
- ALL RECYCLED CHEMICALS ARE LOGGED IN AND DISPOSED OF PROPERLY.
Driver and Deliverer
TROUBLE LIASON
- For Door Dash, using my cell phone to efficiently access the on- line apps to perform job optimally
- I carry perfect ratings for: Time Management, Order Accuracy, and having completed over000 successful top rate deliveries.
Education
High School Diploma -
Colton High School
Colton, CA06-1999
Skills
- Assessments
- Work style:
- Reliability — Proficient
- April 2022
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Work motivation — Proficient
- March 2022
- Level of motivation and discipline applied toward work
- Work style: Reliability — Proficient
- Customer service — Proficient
- Identifying and resolving common customer issues
- Sales skills — Proficient
- December 2021
- Influencing and negotiating with customers
- Cleaner fit — Proficient
- Measures the traits that are important for successful cleaners
- Customer focus & orientation — Proficient
- Responding to customer situations with sensitivity
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Quick learner Analytical problem solver
- Multi-line phone talent Decisive
- Shipping and receiving professional Sales experience
- Proficient in cash management Technical aptitude
- Strong client relations Superior organization ability
- Exceptional communication skills Retail merchandising specialist
- Creative problem solver Bilingual in Spanish, German
- Trusted key holder American sign Language
- MS Windows proficient Powerful negotiator
- Strategic sales knowledge Enthusiastic yet professional
- Credit card processing demeanor
- Detail-oriented Customer-focused
- Team building expertise Inventory control
- Positive and friendly
- Goal-oriented Committed to maintaining data
- Exceptional time management integrity
- Skills
- Retail merchandising experience
- Excellent work ethic
- Human Resources
- Staff Training and Development
- Operations Management
- Customer Service Management
- Cost Control
- Performance Improvement
- Schedule Management
- Department Oversight
- Administrative Management
- Program Administration
- Employee Development
- Quality Assurance
- Sales Tracking
- Analytical Skills
- Written Communication
- Program Optimization
- Product Development
- Analytical Thinking
- Sales Coaching
- Problem-Solving
- Staff Scheduling
- Recruitment
- Inventory Control
- Business Development
- Adaptability and Flexibility
Certification
SALES (10+ years)
MERCHANDISING (5 years)
CREDIT (4 years)
CASH (10+ years)
CREDIT CARD (5 years)
Sales Support (10+ years)
Inside Sales (6 years)
Infant Care (10+ years)
Warehouse experience (6 years)
Forklift (4 years)
Conflict Management (10+ years)
Customer Service (10+ years)
Microsoft Office
Organizational Skills (10+ years)
Microsoft Word (10+ years)
Microsoft Excel (10+ years)
Cleaning (10+ years)
Front Desk (5 years)
Data Entry (4 years)
Communication Skills (10+ years)
Administrative Experience (1 year)
Guest Relations Experience (4 years)
Public Relations (5 years)
Guest Services (3 years)
Word Processing (5 years)
Telemarketing (1 year)
Hotel experience (3 years)
Materials handling (5 years)
English (10+ years)
Retail management (10+ years)
Research (10+ years)
Internal audits (5 years)
Quality assurance (10+ years)
Pricing (10+ years)
Account management (5 years)
Negotiation (10+ years)
Hotel management (2 years)
Brake repair (6 years)
Management (5 years)
Sales management (6 years)
Certifications and Licenses
Interests
Apple Valley, CA - Victorville, CA - Redlands, CA
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
- Experienced Associate professional with strong leadership and relationship-building skills. Qualified Associate with 10+years in fast-paced customer service and call center environments. Personable and professional under pressure. Friendly Sales Associate adept at working in diverse retail and customer service environments. Motivated customer service specialist with over 10+ years retail experience in a fast-paced, team-based environment. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Patient and empathetic Associate with extensive background in conflict resolution and customer care. An Associate excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. An Associate driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Timeline
General Manager in Training
Vons
09.2022 - Current
CERTIFIED PARTS MANAGER
AutoZone Corporation Retail Autoparts Sales
02.2022 - 08.2024
DELIVERY DRIVER
DOOR DASH - DOOR DASH
06.2021 - Current
CLERK
Burlington Distribution Center
05.2021 - Current
NIGHT FRONT DESK GUEST SERVICES REPRESENTITIVE
Nationwide Hotel Management Company
05.2021 - 01.2022
Pit Operator
AMAZON FUFILLMEMT ONT
08.2020 - 03.2022
AUDITOR
GEODIS LOGISTICS
03.2020 - 01.2022
FRONT END CASHIER/ COPY AND PRINT SPECIALIST
Office Depot
06.2015 - 12.2017
CARE PROVIDER
Home Supportive Services
08.2004 - 01.2015
PHARMACY CASHIER
RITE AIDE
10.2001 - 06.2004
INSIDE GARDEN SPECIALIST
The Home Depot
11.1999 - 09.2000
CASHIER/FOOD SERVER
Chuck E. Cheese's
11.1998 - 09.1999
CERTIFIED, MANAGER
Driver and Deliverer
TROUBLE LIASON
High School Diploma -
Colton High School