Stephanie Broadwater
Vinton
Summary
Highly skilled General Manager in Training with comprehensive knowledge of management principles, practices, and procedures. Demonstrates leadership abilities, strategic thinking, and decision-making skills necessary for successful general management. Previous roles involved developing effective business strategies, improving operational efficiency, and leading team development initiatives. Adept at fostering a supportive work environment conducive to high levels of productivity and staff morale.
Overview
14
14
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
General Manager in Training
Advance Auto Parts
Ravenswood
10.2013 - 08.2025
- Managed daily operations to ensure efficient store performance.
- Trained and mentored new team members on company policies.
- Oversaw inventory management and product replenishment processes.
- Conducted staff meetings to communicate goals and expectations clearly.
- Supported promotional events to drive customer engagement and satisfaction.
- Conducted performance reviews for employees in order to evaluate their progress.
- Held weekly meetings with department heads to review workflows, discuss goals, and provide feedback on current projects.
- Supervised daily operations including scheduling shifts, assigning tasks, and monitoring workflow efficiency.
- Resolved conflicts between staff members in a timely manner while maintaining a professional demeanor.
- Attended monthly budget meetings to ensure financial targets were achieved.
- Coordinated special events such as conferences or workshops related to industry trends or best practices.
- Recruited new talent by posting job openings on various online platforms.
- Maintained open lines of communication with senior management regarding changes in company policy or procedure.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
Patient Coordinator
The Eye MDs’ Doctors’ George, Strickler and Lazer
Parkersburg
03.2011 - 06.2013
- Coordinated patient schedules for eye examinations and consultations.
- Managed patient check-in and check-out processes efficiently.
- Assisted in maintaining accurate patient records and documentation.
- Communicated with patients regarding appointment details and insurance information.
- Educated patients on pre- and post-operative care instructions.
- Handled phone inquiries, providing information about services offered.
- Organized patient follow-up appointments to ensure continuity of care.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Pulled patient files and verified insurance before patient's appointment.
- Coordinated patient appointments and maintained appointment schedule.
- Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Scheduled evaluations and procedures for patients.
- Assured regulatory compliance and professionalism across patient service.
- Compiled and maintained medical charts and reports in complex digital databases.
- Processed patient intake information and updated medical records prior to treatment.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Demonstrated flexibility during changes to patient care practice.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Obtained informed consent and payment documentation from patients and filed in system.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Explained policies, procedures and services to patients.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Collaborated with clinical and administrative staff to meet patient needs.
Education
Diploma
Parkersburg, WVSkills
- Inventory management
- Staff training
- Customer engagement
- Performance evaluations
- Budget analysis
- Team leadership
- Conflict resolution
- Event coordination
- Effective communication
- Problem solving
- Strategic planning
- Relationship building
- Time management
- Operations management
- Staff training and development
- Organizational skills
- Hiring and onboarding
- Administrative management
- Inventory tracking and management
- Customer relations
- Sales management
- Teamwork
- Sales strategies
- Performance evaluation and monitoring
- Budget control
- Employee engagement
- Product promotion
- Staff hiring
- Customer service management
- Department oversight
- Data management
- Cost control
- Budgeting and cost control
- Financial analysis
- Proficient in [software]
- Data analysis
- Written communication
- Adaptability
- Problem-solving aptitude
- Staff scheduling
- Revenue growth
- Employee development
- Business development
- Performance improvement
- Employee relations
- Sales oversight
- Delegating work
- Develop policies
- Customer service
- P&L Administration
- Decision-making
- Performance improvements
- Communication
- Client account management
- Multitasking capacity
Certification
ASE certified
Automotive Service Exellence
References
References available upon request.
Timeline
General Manager in Training
Advance Auto Parts
10.2013 - 08.2025
Patient Coordinator
The Eye MDs’ Doctors’ George, Strickler and Lazer
03.2011 - 06.2013
Diploma