Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Carlos Soriano

Houston

Summary

Dynamic leader with a proven track record at CAVA, adept in operations management and fostering team collaboration. Successfully reduced employee turnover through competitive compensation and positive work culture, while implementing cost-saving strategies that significantly enhanced efficiency. Skilled in problem-solving and customer service, achieving notable improvements in customer satisfaction and profitability.

Energetic and adaptable professional with proven ability to lead teams and drive operational excellence. Well-versed in strategic planning and resource management, coupled with exceptional problem-solving skills. Committed to achieving high-impact results and fostering collaborative work environment.

Experienced with team leadership, operational oversight, and strategic planning. Utilizes strong interpersonal and organizational skills to drive team performance and achieve business goals. Track record of improving efficiency and fostering positive work environments.

Overview

5
5
years of professional experience

Work History

General Manager in Training

CAVA
03.2020 - Current
  • Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
  • Maintained strict adherence to local regulations and industry standards, promoting a safe working environment for both employees and customers alike.
  • Implemented cost-saving measures, leading to significant reductions in overhead expenses without compromising service quality or customer satisfaction.
  • Integrated new technologies into daily workflows, streamlining processes while maintaining high levels of service quality.
  • Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
  • Managed day-to-day operations, delegating tasks as necessary to ensure smooth workflow within the organization.
  • Achieved higher team performance by implementing effective training and development programs for staff members.
  • Monitored financial performance, identifying areas for improvement and making data-driven decisions to optimize profitability.
  • Streamlined operational processes, resulting in increased efficiency and productivity across all departments.
  • Improved overall sales through the introduction of innovative marketing strategies and promotional events.
  • Fostered an atmosphere of continuous learning among team members by encouraging participation in relevant industry workshops or conferences.
  • Established clear communication channels between various departments, facilitating collaboration on projects and initiatives that spanned multiple teams.
  • Conducted regular performance reviews for staff members, providing constructive feedback and setting achievable targets for professional growth.
  • Oversaw inventory management to maintain optimal stock levels, reducing waste and associated costs.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

No Degree -

Los Angeles High School
Los Angeles, CA

Skills

  • Staff training and development
  • Operations management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Effective leader
  • Staff training/development
  • Task prioritization
  • Employee motivation
  • Conflict resolution
  • Recruitment and hiring
  • Inventory tracking and management
  • Professionalism
  • Staff management
  • Scheduling
  • Hiring and onboarding
  • Schedule management
  • Strategic planning
  • Inventory control
  • Continuous improvement
  • Inventory management
  • Sales strategies
  • Crisis management
  • Data analysis
  • Sales tracking
  • Staff development
  • Payroll administration and timekeeping
  • Performance improvements
  • Business management
  • Policy development and enforcement
  • Recruitment
  • Organizational structuring

Accomplishments

    During my 5 years at CAVA i was fortunate enough to work 2 and a half of them with our NRO department. I have helped CAVA,s growth by being part of over 60 store openings in over 45 cities across 14 different states.

Languages

English
Spanish
Native or Bilingual

Timeline

General Manager in Training

CAVA
03.2020 - Current

No Degree -

Los Angeles High School

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Carlos Soriano