Alisson Mora
Woodbridge,VA
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
General Manager in Training
Advanced Auto Parts
Dumfries, VA
08.2022 - Current
- Achieved higher team performance by implementing effective training and development programs for staff members.
- Improved overall sales through the introduction of innovative marketing strategies and promotional events.
- Enhanced customer satisfaction levels by addressing their concerns promptly and professionally.
- Streamlined operational processes, resulting in increased efficiency and productivity across all departments.
Sales Associate
Advance Auto Parts
Naples, FL
10.2020 - 08.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Manager
Floridita Cuban Bakery
Naples, FL
01.2019 - 10.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Liceo Fernando Volio Jimenez
Costa Rica12.2016
Skills
- Staff Training and Development
- Operations Management
- Customer Retention
- Administrative Management
- Performance Improvement
- Schedule Management
- Delegation
- Attention to Detail
- Customer Relations
- Inventory Management
- Product Promotion
- Active Listening
- Sales Promotion
- Sales Strategies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Bilingual
- I am a bilingual person, and I am grateful for that, because it expands my knowledge to many people and having the ability to relate to different people and cultures
Timeline
General Manager in Training
Advanced Auto Parts
08.2022 - Current
Sales Associate
Advance Auto Parts
10.2020 - 08.2022
Manager
Floridita Cuban Bakery
01.2019 - 10.2020
High School Diploma -
Liceo Fernando Volio Jimenez