Ron Jones
Mesa,AZ
Summary
Dynamic General Manager in Training at Cava Grill, recognized for enhancing operational efficiency and reducing turnover through innovative employee engagement programs. Proven expertise in financial management and strategic planning, driving revenue growth while fostering strong customer relationships. Adept at staff training and development, ensuring high performance and satisfaction across teams.
Overview
11
11
years of professional experience
Work History
General Manager in Training
Cava Grill
08.2024 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Guest Experience Manager
Cava Grill
07.2022 - 08.2024
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Greeted guests upon arrival and offered assistance.
Culinary Lead
Cava Grill
06.2022 - 07.2022
- Communicated verbally and worked cooperatively with employees and customers.
- Led and developed grill and prep teams.
- Maintained proper storage, prep and service procedures and maintained equipment and workspaces to drive sanitary conditions.
- Stayed current on food technologies and products.
Team Member
Cava Grill
03.2022 - 06.2022
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
Prep Cook
Sosoba
11.2021 - 02.2022
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Drywall Finisher
RJs Painting and Drywall
02.2015 - 03.2021
- Applied sealing compound over cracks, holes, and nail heads using trowels, broad-knives or spatulas.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Received consistent excellent feedback on work quality and customer service.
- Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
Education
High School Diploma -
Horizon High School
Scottsdale, AZSkills
- Operations management
- Human resources
- Staff training and development
- Business growth initiatives
- Budget development
- Contract administration
- Professionalism
- Schedule management
- Special promotions planning
- Organizational structuring
- Employee motivation
- Employee relations
- Performance evaluation and monitoring
- Strategic planning
- Improve performance
- Adaptability
- Sales oversight
- Decision-making
- Sales strategies
- Verbal and written communication
- Revenue forecasting
- Effective leader
- Policy development
- Teamwork and collaboration
- Data management
- Team collaboration
- Performance evaluations
- Business strategy
- Hiring and onboarding
- Cost analysis and savings
- Operational efficiency
- Financial management
- Financial analysis
- Sales promotion
- Supervision and training
- Vendor management
- Customer relationship management
- Revenue generation
- Multitasking
- Revenue growth
- Quality assurance
- P&L Administration
- Effective communication
- Forecasting
- Recruitment and hiring
- Staff scheduling
- Customer service management
- Financial planning
- Continuous improvement
- Administrative management
- Inventory tracking and management
- Interpersonal skills
- Teamwork
- Mind mapping
- Staff training/development
Timeline
General Manager in Training
Cava Grill
08.2024 - Current
Guest Experience Manager
Cava Grill
07.2022 - 08.2024
Culinary Lead
Cava Grill
06.2022 - 07.2022
Team Member
Cava Grill
03.2022 - 06.2022
Prep Cook
Sosoba
11.2021 - 02.2022
Drywall Finisher
RJs Painting and Drywall
02.2015 - 03.2021
High School Diploma -
Horizon High School