Jessica Blair
Newark,DE
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager In Training
Wawa
Newark, DE
04.2024 - Current
- Developed and implemented training materials for new staff.
- Created and maintained comprehensive reports to track progress of trainees.
- Assisted with the development of an employee handbook outlining policies, procedures, and standards for all staff.
- Conducted performance reviews for employees in order to evaluate their progress.
- Monitored customer service metrics to ensure quality assurance standards were met.
- Provided guidance and support to new managers during onboarding process.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant General Manager
Wawa
Newark, DE
04.2022 - 04.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Identified opportunities for cost savings and operational efficiency improvements.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Oversaw payroll preparation and administration for staff.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
Food and Beverage Manager
Wawa
Newark, DE
06.2020 - 09.2022
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
Manager in Training
Wawa
New Castle, DE
06.2019 - 06.2020
- Provided coaching and mentoring to team members on a regular basis.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Identified opportunities for process improvement through analysis of existing practices and technologies.
- Developed strategies to motivate staff members in order to increase productivity levels.
- Worked closely with customers to understand needs and resolve diverse issues.
- Encouraged collaboration between different teams within the organization by creating an atmosphere of trust and respect.
- Resolved customer issues efficiently to build loyalty.
- Supported staff training, development and evaluation.
- Monitored inventory levels and assisted in supply chain management activities.
- Participated in leadership training sessions to develop managerial skills.
- Participated in team meetings to discuss project progress and challenges.
Customer Service Associate
Wawa
New Castle, DE
01.2017 - 06.2019
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Suggested product solutions based on individual customer needs.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
- Maintained knowledge of current sales promotions and new product releases.
- Kept work area neat, clean, and well-stocked at all times.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
Education
High School Diploma -
St. Georges Vo-Tech High School
Middletown, DE06-2011
Skills
- Operations Management
- Human Resources
- Staff Training and Development
- Program Administration
- Data Analysis
- Customer Service Management
- Business Forecasting
- Sales Tracking
- Employee Development
- Performance Improvement
Certification
- Serv Safe Certification
Timeline
General Manager In Training
Wawa
04.2024 - Current
Assistant General Manager
Wawa
04.2022 - 04.2024
Food and Beverage Manager
Wawa
06.2020 - 09.2022
Manager in Training
Wawa
06.2019 - 06.2020
Customer Service Associate
Wawa
01.2017 - 06.2019
- Serv Safe Certification
High School Diploma -
St. Georges Vo-Tech High School