Mircale McKinley
Wrightstown,NJ
Summary
Dynamic and dedicated professional with a strong background in customer service at Wawa. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in training and mentoring staff, demonstrating patience and empathy while managing diverse needs. Committed to maintaining operational efficiency and fostering positive relationships.
Overview
2
2
years of professional experience
Work History
Cashier
Wawa
01.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistent balance throughout shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Babysitter
Mayfield Homes
12.2023 - 01.2026
- Supervised children's activities, ensuring safety and engagement in playtime.
- Prepared nutritious meals and snacks, promoting healthy eating habits.
- Communicated effectively with parents regarding child behavior and activities.
- Managed schedules for various age groups, adapting to individual needs.
- Implemented routines to enhance consistency and security for children.
Tutor
William Floyd School District
12.2023 - 06.2025
- Assisted students with homework and exam preparation, fostering academic growth
- Organized study groups, encouraging peer collaboration and knowledge sharing
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Developed individualized lesson plans to meet diverse learning needs
Team Leader
Chik-Fil-A
12.2023 - 12.2024
- Trained new staff on operational procedures and customer engagement techniques.
- Monitored inventory levels, adjusting orders to maintain stock availability.
- Developed schedules to optimize labor resources and enhance workflow efficiency.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty levels.
Education
High School Diploma -
Northern Burlington County Regional High School
Columbus, NJ06-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Languages
Spanish
Limited Working
English
Full Professional
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Food Tourism
- Strategy Games
- Coding and Programming
Timeline
Cashier
Wawa
01.2025 - Current
Babysitter
Mayfield Homes
12.2023 - 01.2026
Tutor
William Floyd School District
12.2023 - 06.2025
Team Leader
Chik-Fil-A
12.2023 - 12.2024
High School Diploma -
Northern Burlington County Regional High School