LISA CACERES

Provided comprehensive technical support and IT consulting services in a high-traffic public library environment. Managed and maintained public access computers, staff workstations, printers, 3D printing systems, and audiovisual equipment. Delivered hands-on support to patrons and staff, ensuring reliable technology access and an exceptional user experience.

Key responsibilities included:

• Troubleshooting hardware, software, and network connectivity issues across public and staff systems
• Managing public computer environments, including user access controls and session management systems
• Supporting printing systems, scanners, and specialty equipment (e.g., 3D printers, media labs)
• Installing updates, security patches, and software upgrades to ensure system integrity
• Assisting patrons with digital literacy needs, including printing, scanning, file management, and software use
• Coordinating with vendors and IT administrators to resolve escalated technical issues
• Supporting cloud-based services, shared drives, and digital content platforms
• Maintaining documentation of technical issues and resolutions
• Ensuring compliance with library technology policies and cybersecurity standards

• Oversaw HR policies/services/programs (e.g., payroll/benefits; compensation); built strong organizational relationships. Showcased extensive experience in talent acquisition/employee relations alongside proficiency in facilitating staff development and implementing effective succession plans.
• Successfully oversee the operations of multiply NRGUSA locations, leading teams consisting of 774 employees and coordinating with 35 Senior level professionals to achieve weekly billings averaging at a million.
• Oversaw the enforcement of employee discipline and termination protocols, adhering to both company policies and NYS Law.
• Ensured compliance with Federal, State, and local laws by closely collaborating with employment/Labor Lawyers and staying informed about existing and new Legislation.
• Sustained compliance with various legal obligations related to employment matters such as benefits administration while upholding EEO standards.
• Spearheaded efforts with Brokers in examining the company's health benefits offerings as well as retirement plan’s structure. Involved in implementing effective leaves of absence policies along with accommodations for disabled employees while minimizing costs. Administered workers’ compensation claims management process effectively and developed impactful wellness programs.
• Partnered with Human Resources colleagues to identify needs, analyze gaps, research best practices, and develop successful learning and development programs for Health and Welfare.
• Successfully handled Insurance Benefit Census Reporting, Benefit Open Enrollment, PTO updates as well as Offer Letters/Onboarding for internal staff while staying up to date with Employee Law.
• Utilized strong problem-solving skills to effectively address and resolve complex labor relations matters
• Professionally trained and certified in Human Resources by Jackson Lewis
• Currently pursuing SHRM Certification, with plans to complete certification testing
• Explored and put into action innovative benefit plans, which resulted in decreased expenses
• Demonstrated progressive growth in Compensation and Benefits roles while gaining practical experience in program management.
• Streamlined recruitment processes by successfully programming Avionte operating system and proficiently utilizing Green Shades software for payroll management. Additionally, efficiently tracked finances using QuickBooks and effectively performed office tasks using Microsoft Office products. Utilized the Ease Insurance Program along with Gov. Tax systems to ensure accuracy.
• Oversaw budgeting and cost control for various projects across the company, achieving substantial cost savings this year.

• Oversaw all catering sales office accounts, ensuring smooth coordination with the accounting team.
• Ensured adherence to Employee Handbook and Company Policies during management of Insurance Benefit Census Reporting, Benefit Open Enrollment, and PTO updates with additional responsibility for Onboarding internal staff through Offer Letters.
• Developed and executed strategic campaigns to accomplish company targets and stimulate ongoing progress.
• Promoted collaboration and ensured alignment with organizational goals through the cultivation of strong partnerships with vendors, suppliers, and key stakeholders.
• Achieved significant cost reductions and process improvements by identifying and implementing targeted changes.
• Led and directed a high-performing team to consistently exceed operational goals, garnering widespread recognition as a skilled leader.
• Implemented employee engagement programs and personalized career development plans to boost team morale and reduce turnover.
• Evaluated team achievements and offered guidance for continuous improvement through regular performance reviews.
• Created new operating system-based Contracts, BEOS, Menus, and Invoices for The Bay and Villa Lombardi companies.
• Successfully developed new business opportunities for corporate, social, and wedding catering events.
• Crafted a clear and organized weekly plan for outreach activities, which successfully contributed to achieving sales goals within the local community as well as neighboring markets.
• Researched and implemented new benefit plans resulting in cost savings

• Tripled event and park sales within 6 months, collaborating with internal departments and lines of business to define and update operating changes aligned with strategic goals
• Demonstrated exceptional event planning and coordination skills, ensuring seamless execution and client satisfaction.
• Saved over $20 million on investments in Attractions and reduced department spending company-wide.
• Recommends innovative learning and development programs for full employment lifecycle, covering onboarding, career advancement, wellness, succession planning, and management/leadership development
• Managed onboarding process, providing new hires with necessary tools for success from day one.
• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
• Collaborated with Owners to develop a comprehensive budget encompassing P&L statement, operational costs, facility maintenance expenses, and capital investment in event sales within a 26-acre amusement park.
• Conducted data analytics on future attractions at various Amusement Parks and attended FEC and IAAP conferences.
• Planned, prepared and administered Department budgets, five-year capital improvement plan and fee structure for various attractions, activities and facilities
• Oversaw entire process of supervising, evaluating, training, and hiring Departmental personnel
• Conferred with public groups, boards, and organizations to enhance public relations for Parks and Event functions, planning, and programming. Engaged in networking within park as well as external networks such as local chambers and HIA. Actively participated in industry events.
• Oversaw management of permits, licenses for park events including F&B operations. Additionally responsible for handling HR employee relations, payroll (using both Paychex app and Humanity scheduling app), benefits administration, and staff orientations.
• Programmed Micros, Caterease, and Embed system to streamline operations

• Engaged closely with internal stakeholders and external clients to ensure comprehensive understanding of staffing needs, resulting in strategic utilization of creative sourcing methods for temporary workforce that align with specific skill sets.
• Successfully oversaw the entire lifecycle of recruitment, from interview to hiring
• Managed and maintained relationships with temporary workforce, ensuring accurate payroll processing, addressing attendance issues, and resolving benefit and compensation concerns.
• Reinforced and supported corporate policies and guidelines with consistent professionalism.
• Ensured compliance with position requirements by promptly completing necessary documentation; proactively promoted company marketing initiatives
• Participated in group projects or activities fostering new ideas that enhance short-term results
• Developed strategic plans alongside team members to achieve weekly business growth objectives