Summary
Overview
Work History
Education
Skills
Timeline
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Aliyah Oliver

Mount Dora,FL

Summary

Highly organized and results-driven Warehouse/Office Manager with over 8 years of experience in managing client accounts, ensuring office efficiency, and leading cross-functional teams. Adept at building strong client relationships, optimizing operational processes, and overseeing day-to-day office activities. Proven track record of exceeding performance metrics, improving customer satisfaction, and implementing systems that streamline workflows. Excellent communicator and problem-solver with strong leadership and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Warehouse Manager

RXO Inc.
07.2019 - Current
  • Monitor and analyze account performance, providing clients with regular reports on KPIs and recommending strategies for improvement.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.

Office Manager

Platinum Studios
06.2018 - 04.2019
  • Supervise and train a team of 6 administrative and account management staff, fostering a high-performance culture focused on collaboration and accountability.
  • Oversee daily office operations, ensuring smooth functioning of administrative processes and efficient coordination between departments.
  • Develop and maintain strong relationships with clients, acting as the primary point of contact for inquiries, service requests, and escalations.
  • Lead the office's operational budget, including procurement, expense management, and resource allocation, staying within budgetary constraints.
  • Organize and manage office events, meetings, and staff schedules, ensuring all logistics are handled effectively.

Education

Nail Technician -

Artistic School of Nails & Cosmetology
Orlando, FL
03-2022

High School Diploma -

Lorain High School
Lorain, OH
06-2015

Skills

  • Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Google Workspace (Docs, Sheets, Calendar, etc)
  • Knowledge of Blue Yonder WMS
  • Knowledge of Barcode Scanning & RFID Technology

Timeline

Warehouse Manager

RXO Inc.
07.2019 - Current

Office Manager

Platinum Studios
06.2018 - 04.2019

Nail Technician -

Artistic School of Nails & Cosmetology

High School Diploma -

Lorain High School

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Aliyah Oliver