Raven Dickerson

Work History

BOHM Technologies

04.2023 - Current

Accurately input and update product information (descriptions, prices, images) on e-commerce platforms
Monitor and update inventory levels to reflect accurate stock availability
Verify and validate product information for accuracy and consistency
Regularly review and update product data for pricing, promotions, or specification changes
Collaborate with marketing, sales, and customer service teams for cohesive product representation
Compare data entered to source documentation for accuracy
Maintain databases and improve recordkeeping.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Trained new hires on company-specific data entry procedures, helping them quickly acclimate to their roles within the team.
Facilitated effective communication between departments, resulting in improved collaboration on e-commerce projects.
Boosted sales performance by regularly updating promotions and pricing adjustments in product listings.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled large volumes of data efficiently while working under tight deadlines without compromising accuracy or quality.
Maintained strong relationships with suppliers, ensuring smooth communication for accurate product information gathering.

Genpact LLC

06.2019 - 06.2024

Follow company policies and procedures
Enter high-volume data accurately
Develop and maintain social media content moderation standards
Moderate comments to ensure a positive environment
Handle customer support inquiries and direct to the appropriate personnel
Monitor and respond to social media engagement
Protect data with security protocols and monitoring
Resolve complex content issues promptly.
Reviewed, classified, or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
Trained new moderators in company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
Kept up-to-date with industry trends, tools, and technologies to ensure effective social media moderation techniques were utilized.

First Student

09.2016 - 06.2019

Ensure children remain safely seated during bus rides
Follow written and oral instructions
Apply principles of early childhood development and build good relationships
Maintain professionalism in challenging situations
Secure passenger belongings properly
Keep accurate route records
Clean the bus daily and report maintenance issues
Manage rider behavior and address personal concerns promptly.
Assisted driver in monitoring and managing student behaviors to promote safety.
Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crises.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.

Amazon Fulfillment

08.2015 - 08.2016

Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Collaborated with subject matter experts to create accurate training content.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.

Durham School Services

08.2013 - 08.2015

Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
Assisted driver in monitoring and managing student behaviors to promote safety.
Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.