Mathilde Coenegracht
New York,NY
Summary
Driven and ambitious Business student with a strong work ethic and a passion for accounting. Specifically, creating financial statements, budgeting, and calculating. With a job history in customer service, I excell in problem-solving, integrity, and working in a team.
Overview
4
4
years of professional experience
Work History
Medior Customer Advisor
Budget Thuis
01.2024 - 06.2024
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Served as the replacement manager on Saturdays, ensuring smooth operations and customer satisfaction.
- Served as the primary contact for colleagues, addressing inquiries and resolving complex situations.
- Monitored and reported employee progress to ensure alignment with performance goals.
Customer Advisor
Budget Thuis
04.2022 - 01.2024
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Documented customer interactions in internal database to maintain complete customer service history.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Educated customers about billing, payment processing and support policies and procedures.
Pizza Catering Assistant Manager
Mrs. Italy
07.2020 - 07.2021
- Managed catering schedules, ensuring timely and efficient service.
- Hired and trained staff members by conducting job interviews and organizing training sessions.
- Created unique pizza offerings and designed a new menu.
Education
Bachelor of Science - International Business
Amsterdam School of International Business
Amsterdam07-2026
Skills
- Bookkeeping and accounting
- GAAP and IFRS
- Budgeting
- Financial Management
- Accounting analysis
- Financial Standards
- Critical thinking
- Customer relations
- Complaint handling
Languages
Dutch
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Medior Customer Advisor
Budget Thuis
01.2024 - 06.2024
Customer Advisor
Budget Thuis
04.2022 - 01.2024
Pizza Catering Assistant Manager
Mrs. Italy
07.2020 - 07.2021
Bachelor of Science - International Business
Amsterdam School of International Business
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