Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanne Lenois

Brattleboro,VT

Summary

I grew up in a family business, so I have seen both sides and perspectives of the employee/employer dynamic. This is a unique attribute that I feel I posses, as it allows me to be empathetic as well as understanding how business operates efficiently. I am a mother, college graduate, and a homeowner. And absolutely none of this came easy. But I'm hardworking, self motivated and I still enjoy a challenge. I learn new things rather quickly and I'm not resistant to ask questions or ask for clarification. I'm patient and sympathetic, but focused on choosing my battles when it comes to productivity. I consider myself to be a strong communicator, and always follow rules and protocol when making any executive decision I am confronted with.

I am extremely skilled in Microsoft office as every job I have had has used at least 2 or more of the applications. Excel (Used daily for C&S & M.o.M Designs) is a favorite of mine; I continue to use it in my daily life, as spreadsheets and formulations are extremely helpful to track finances. Access, Word, Outlook, Publisher are all apps I consider myself to be highly efficient at.

Work History side note: I worked simultaneously with Inn Consulting Partners, InnConsultancy and Hiler Hospitality as they are all interconnected but separate businesses. I ran the office independently while the owners and Administrative manager attended PAII conferences. Inn Partners was (and still is) a successful business and we were all very close, as there were only 4 of us who were responsible for the business runnings during that time. Unfortunately, due to a car accident and extensive injuries, I had to leave and focus on physical therapy, insurance &transportation issues. Since there were so few of us in the office, each having a monumental amount of responsibility, I explained that I would not be able to work full time anymore and they understood. Before leaving, I put together notes, passwords and easy instructional task documents for the next person who would be taking my position. Something that I wish I had had going into the job, and something i knew would be instrumental in assisting my successor.

Overview

14
14
years of professional experience

Work History

Editing Assistant

InnConsultancy
Brattleboro, VT
01.2015 - 06.2015
  • Determined readiness of written pieces, made changes and approved final versions for clients to receive.
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.

Administrative Assistant

Inn Consulting Partners
Brattleboro, VT
01.2014 - 06.2015
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Appointment Coordinator

Hiler Hospitality
Brattleboro, VT
10.2013 - 06.2015
  • Assessed customer needs and responded to client emails and calls.
  • Scheduled appointments for customers over telephone &via email
  • Acted as first point of contact and set appointments for current clients.
  • Directed telephone calls to appropriate parties.
  • Called and rescheduled appointments for clients.
  • Addressed client inquiries and updated database information.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.


Administrative Officer

M.o.M Designs
Brattleboro, VT
03.2008 - 12.2014
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Responded to all correspondence between buyer & seller.
  • Prepared all invoices and printed shipping labels
  • Did all research for product value and accessed listing amount, shipping conditions and terms.
  • Created templates for invoices and seller/buyer contracts

Audit Recovery Department (team Based)

C&S Wholesale Grocers
Brattleboro, VT
02.2003 - 04.2007
  • Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Identified audit risks, prepared budgets and coordinated with management and audit team in preparing related reports.
  • Tracked funds, prepared deposits and reconciled accounts.
  • Researched lost and/or shorted shipments & determined whether the buyer or supplier was responsible.
  • Crediting & re-billing clients based on the findings of shipping research.
  • Worked with internal team leaders from various departments to assess accountability.
  • Organized and planned office social gatherings to keep the peace between departments. (I do feel this is important to add as buyers could be particularly challenging and we all had to work together to be productive).

Education

Bachelor of Science - Psychology

Johnson State College
Johnson, VT
06.2011

Associate of Arts - Business Administration And Management

Community College of Vermont
Brattleboro, VT
06.2005

Associate of Arts - Cosmetology

Whitman's Hair Design
Brattleboro, VT
06.1998

High School Diploma -

Middletown High School
Middletown, CA
11.1995

Skills

  • Readability Improvement
  • Reference Research
  • Date and Statistics Verification
  • Copy Proofreading
  • Project Coordination
  • Reporter Supervision
  • Spelling, Punctuation and Syntax
  • Text Writing
  • Proof Review and Approval
  • Error Correction
  • Artwork and Layout Coordination
  • Problem Resolution
  • Graphics and Photo Imaging
  • Administration and Management
  • Video Creation and Editing
  • Microsoft Office
  • Critical Thinking
  • Customer Service
  • File and Records Management
  • Social Perceptiveness
  • System Analysis
  • Desktop and Laptop Computers
  • Quality Control Analysis
  • Copyright Permission
  • Stress Tolerance
  • Relationship Building
  • Revision Recommendations
  • Communications and Media
  • Clerical Oversight
  • Attention to Detail
  • Database Maintenance
  • Word Processing
  • Judgement and Decision Making

Timeline

Editing Assistant

InnConsultancy
01.2015 - 06.2015

Administrative Assistant

Inn Consulting Partners
01.2014 - 06.2015

Appointment Coordinator

Hiler Hospitality
10.2013 - 06.2015

Administrative Officer

M.o.M Designs
03.2008 - 12.2014

Audit Recovery Department (team Based)

C&S Wholesale Grocers
02.2003 - 04.2007

Bachelor of Science - Psychology

Johnson State College

Associate of Arts - Business Administration And Management

Community College of Vermont

Associate of Arts - Cosmetology

Whitman's Hair Design

High School Diploma -

Middletown High School
Deanne Lenois