Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Julissa Coss

West Palm Beach,FL

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Teller

SunTrust
Boca Raton, FL
02.2015 - 04.2020
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Teller

Wells Fargo
Jersey City, NJ
05.2014 - 01.2015
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Educated customers on use of banking website and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Teller

Bank Of America
Rutherford, NJ
07.2013 - 04.2014
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

Education

Bachelor of Science - Nursing

South University
West Palm Beach, FL
06.2022

Associate of Arts - General Studies

Palm Beach State College
Lake Worth, FL
12.2019

Skills

  • Management of Financial Resources
  • Work Prioritization
  • Transaction Error Identification
  • Corrective Actions
  • Ability to Reason
  • Critical thinking
  • Prioritizing and Planning
  • Customer Needs Assessments
  • Coaching and Mentoring
  • Epic and Cerner Trained

Accomplishments

  • Gold Excellence SunTrust Award 2019
  • Successfully trained 3 new tellers over a 3 month time period.

Certification

  • BLS Certification

Timeline

Teller

SunTrust
02.2015 - 04.2020

Teller

Wells Fargo
05.2014 - 01.2015

Teller

Bank Of America
07.2013 - 04.2014

Bachelor of Science - Nursing

South University

Associate of Arts - General Studies

Palm Beach State College

Similar Profiles

CREATE PROFILE
Julissa Coss