Julissa Coss
West Palm Beach,FL
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teller
SunTrust
Boca Raton, FL
02.2015 - 04.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Teller
Wells Fargo
Jersey City, NJ
05.2014 - 01.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Teller
Bank Of America
Rutherford, NJ
07.2013 - 04.2014
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Science - Nursing
South University
West Palm Beach, FL06.2022
Associate of Arts - General Studies
Palm Beach State College
Lake Worth, FL12.2019
Skills
- Management of Financial Resources
- Work Prioritization
- Transaction Error Identification
- Corrective Actions
- Ability to Reason
- Critical thinking
- Prioritizing and Planning
- Customer Needs Assessments
- Coaching and Mentoring
- Epic and Cerner Trained
Accomplishments
- Gold Excellence SunTrust Award 2019
- Successfully trained 3 new tellers over a 3 month time period.
Certification
- BLS Certification
Timeline
Teller
SunTrust
02.2015 - 04.2020
Teller
Wells Fargo
05.2014 - 01.2015
Teller
Bank Of America
07.2013 - 04.2014
Bachelor of Science - Nursing
South University
Associate of Arts - General Studies
Palm Beach State College