ALICIA ROSS
Wheaton,IL
Summary
Results-driven Flex Relationship Manager with a solid background in customer relationship building at Capital One Auto Finance, Wintrust Financial Corporation, and JPMorgan Chase & Co. Skilled in enhancing customer satisfaction through effective organizational strategies and financial expertise. Consistently surpasses sales goals and improves operational efficiency, fostering significant business growth and customer retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flex Relationship Manager
Capital One Auto Finance
Downers Grove, IL
09.2024 - Current
- Collaborated with cross-functional teams to streamline communication and support dealer needs effectively.
- Analyzed dealer performance metrics to identify areas for improvement and implement strategic initiatives.
- Managed dealer relationships, providing ongoing support and resolving issues promptly to ensure satisfaction.
Relationship Banker
Wintrust Financial Corporation
Steger
12.2022 - 09.2024
- Helping customers with everyday transactions
- Build lasting relationships with clients, discover their financial needs and tailor product and service recommendations
- Collaborate with business partners (Mortgage, Wealth Management) to connect customers to experts who can help with specialized needs
- Open accounts, perform account maintenance and assist customers with digital products
- Recognize potential fraud and other risks
- Help support community and bank events.
Associate Banker
JPMorgan Chase & Co
Calumet City
04.2021 - 11.2022
- At the forefront delivering exceptional customer service experience
- Helping customers with everyday transactions
- Collaborate with business partners (Mortgage, Wealth Management) to connect customers to experts with specialized needs
- Recognize potential fraud and other risks.
Family Dollar Assistant Manager
Family Dollar
South Holland
06.2019 - 04.2021
- Setting employee schedules
- Delegating work
- Hiring and training new workers
- Ensuring customer satisfaction
- Work alongside store managers and concentrate on store productivity and prosperity.
Checker/Cashier
Checkers Drive-In Restaurants, Inc.
South Holland
01.2019 - 04.2019
- Building sales and profits by promoting Guest satisfaction
- Escalating any concerns or recommendations to the General Manager
- Identifying and responding to Guests' needs
- Adhering to policy and procedures to maximize Guest and employee satisfaction
- Helping ensure the restaurant is a safe, clean, and fun environment for our employees and Guests.
Education
Bachelor of Science - Business Administration And Management
DeVry University
Lombard, IL05.2027
High school diploma - undefined
Thornridge High School
05.2019
Skills
- Sales and management
- Organizational skills
- Microsoft Outlook and Excel
- Customer service and relationship management
- Financial services and accounting
- Cash handling and loan processing
- Communication skills
- Attention to detail
- Critical thinking
- Regulatory knowledge
- Data analysis
- Financial services
Certification
Certified Notary Public, 02/22/23, 02/22/27
Timeline
Flex Relationship Manager
Capital One Auto Finance
09.2024 - Current
Relationship Banker
Wintrust Financial Corporation
12.2022 - 09.2024
Associate Banker
JPMorgan Chase & Co
04.2021 - 11.2022
Family Dollar Assistant Manager
Family Dollar
06.2019 - 04.2021
Checker/Cashier
Checkers Drive-In Restaurants, Inc.
01.2019 - 04.2019
High school diploma - undefined
Thornridge High School
Bachelor of Science - Business Administration And Management
DeVry University