Summary
Overview
Work History
Education
Skills
Timeline
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Leenna Shannon

Wesley Chapel,FL

Summary

High-energy Waitress skilled at welcoming guests, maintaining an upbeat flow and balancing server loads to optimize operations. Smoothly coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Overview

3
3
years of professional experience
3
3
year of post-secondary education

Work History

Restaurant Waiter

Steve Fallabella, 900 Degree Pizza.
Wesley Chapel, FL
10.2020 - Current
  • As a shift leader and head server, I would help others in the restaurant maintain a calm disposition and remain on task even under pressure and provide a helping hand to those struggling.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for guests to offer memorable experiences and foster repeat business.
  • Explained menu items and suggested appropriate options.

Restaurant Hostess

Bjs Restaurants Inc.
Wesley Chapel, FL
11.2019 - Current
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Leveraged DineTime Host to collect reservation information and communicate updates to guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Restaurant Hostess

Bonefish Grill
Wesley Chapel, FL
07.2019 - 04.2020
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Leveraged hosting software to collect reservation information and communicate updates to guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Education

Bachelor of Arts - Psychology And Economics

University of South Florida
Tampa, FL
04.2021 - Current

Associate of Arts - Psychology

Pasco-Hernando State College
Wesley Chapel, FL

High School Diploma -

Wesley Chapel High School Adult Education
Wesley Chapel, FL

Skills

  • Dining crew workflow optimization
  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Team Player
  • Dining customer service
  • Specials Promotion and Upselling
  • High-Volume Dining

Timeline

Bachelor of Arts - Psychology And Economics

University of South Florida
04.2021 - Current

Restaurant Waiter

Steve Fallabella, 900 Degree Pizza.
10.2020 - Current

Restaurant Hostess

Bjs Restaurants Inc.
11.2019 - Current

Restaurant Hostess

Bonefish Grill
07.2019 - 04.2020

Associate of Arts - Psychology

Pasco-Hernando State College

High School Diploma -

Wesley Chapel High School Adult Education

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Leenna Shannon