Da-Aire Canada
Tmoblie
Denton,TX
6
years of professional experience
Professional in customer financial services, prepared to deliver high standards and results. Extensive experience in managing financial inquiries and resolving client concerns with precision. Highly focused on team collaboration and achieving results, while adapting to changing needs. Known for strong analytical abilities and exceptional interpersonal skills.
Work History
Customer Financial Services Representative
1 Year 8 Months- Managed customer accounts, ensuring accurate billing and payment processing.
- Resolved complex customer inquiries, enhancing satisfaction and retention rates.
- Trained new staff on policies and procedures, promoting team efficiency.
- Analyzed billing discrepancies, implementing corrective actions to improve accuracy.
Customer Financial Services Representative
1 Year 8 Months- Resolved complex customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing tailored solutions and product recommendations.
- Managed sales processes, ensuring accurate order entry and timely follow-up with customers.
- Mentored new team members on best practices for customer engagement and sales strategies.
Support Analyst
3 Years 1 Month- Provided technical support for software and hardware issues, ensuring timely resolution and user satisfaction.
- Analyzed user feedback to identify recurring technical problems, contributing to improved service delivery.
- Offered remote support for cloud-based and web-based clients via phone, email, and chat.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
Customer Service Representative Mentor
1 Year 5 Months- Resolved customer inquiries efficiently through phone, email, and chat channels.
- Developed and maintained comprehensive knowledge of products and services to enhance customer interactions.
- Trained new staff on company policies and customer service protocols to ensure consistent service delivery.
- Implemented feedback mechanisms to gather customer insights and improve service quality.
Education
High School Diploma
Cosmetology - Customer Service/ Beauty
Skills
Financial planning
Attention to dDetail
Computer skills
Multitasking
Billing accuracy
Billing analysis
Customer account management
Organization
Goal oriented
Timeline
Customer Financial Services Representative
Tmoblie
01.2025 - CurrentRead More
Customer Financial Services Representative
Tmoblie
01.2025 - CurrentRead More
Support Analyst
Cerner Corporation
07.2022 - 08.2025Read More
Customer Service Representative Mentor
Charter Spectrum
01.2021 - 06.2022Read More
Olathe North High School
High School Diploma
Read More
Paul Mitchell The School
Cosmetology from Customer Service/ Beauty
Read More