Christian Rouse
Summary
Dedicated customer financial services representative with a focus on problem solving, excellent customer service , and effective communication. Led growth in engagement through collaborative initiatives, demonstrating strong leadership and multitasking abilities. Strong desire to be a role model, in every aspect of work and life, for myself and others.
Overview
2027
2027
years of professional experience
Work History
Customer Financial Services Representative
Bank of America
DeLand, FL
2025 - Current
- Aided customers with financial inquiries, account management, servicing, and detailing.
- Address transaction disputes and diverse situations effectively and comprehensively
- Managed customer inquiries by employing effective communication strategies aligned with bank policy and leveraging problem-solving techniques using bank resources.
- Orchestrated collaborative initiatives that advanced stat management and optimized verbiage, achieving 20% growth in engagement for digital self-service tools site-wide, and increasing client experience by 15%.
Customer Service Member
Arby's
Orange City, FL
2023 - 2025
- Upheld cleanliness and safety standards for all patrons and staff as mandated by restaurant and federal regulations.
- Delivered exceptional customer service, enhancing customer flow
- skilled in managing POS systems and face-to-face communication.
- Displayed significant enthusiasm for coworkers and illustrated robust leadership qualities.
Education
High School Diploma -
University High School
Orange City, FL12-2024
Skills
- Goal oriented
- Financial planning
- Following regulations and policies
- Proficient computer skills & navigation
- Multitasking and time management
- Excellent customer service
- Team projects & leadership
- Comprehensive and professional communication and verbiage
Timeline
Customer Financial Services Representative
Bank of America
2025 - Current
Customer Service Member
Arby's
2023 - 2025
High School Diploma -
University High School