Christian Rouse
Summary
Dedicated customer financial services representative with a focus on problem solving, excellent customer service , and effective communication. Led growth in engagement through collaborative initiatives, demonstrating strong leadership and multitasking abilities. Strong desire to be a role model, in every aspect of work and life, for myself and others.
Overview
2027
2027
years of professional experience
Work History
Customer Financial Services Representative
Bank of America
2025 - Current
- Aided customers with financial inquiries, account management, servicing, and detailing.
- Address transaction disputes and diverse situations effectively and comprehensively
- Managed customer inquiries by employing effective communication strategies aligned with bank policy and leveraging problem-solving techniques using bank resources.
- Orchestrated collaborative initiatives that advanced stat management and optimized verbiage, achieving 20% growth in engagement for digital self-service tools site-wide, and increasing client experience by 15%.
Customer Service Member
Arby's
2023 - 2025
- Upheld cleanliness and safety standards for all patrons and staff as mandated by restaurant and federal regulations.
- Delivered exceptional customer service, enhancing customer flow
- skilled in managing POS systems and face-to-face communication.
- Displayed significant enthusiasm for coworkers and illustrated robust leadership qualities.
Education
High School Diploma -
University High School
Orange City, FL12-2024
Skills
- Goal oriented
- Financial planning
- Following regulations and policies
- Proficient computer skills & navigation
- Multitasking and time management
- Excellent customer service
- Team projects & leadership
- Comprehensive and professional communication and verbiage
Timeline
Customer Financial Services Representative
Bank of America
2025 - Current
Customer Service Member
Arby's
2023 - 2025
High School Diploma -
University High School