Zack Forister
St Louis,MO
Summary
Self-motivated and energetic Client Advisor with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
19
19
years of professional experience
Work History
Client Advisor
BMW Of West St Louis
01.2022 - 11.2023
- Completed outbound phone calls to follow up with customers on messages or questions, after sales and to encourage repeat business
- Contacted and communicated with customers to identify needs and budget requirements
- Answered sales phone calls and set appointments for customers
- Built rapport with customers to create referral base and establish customer network
- Conducted test drives and vehicle assessments with customers to promote features and drive sales.
BMW Of West St Louis, Genius
01.2021 - 12.2021
- Product presentation and explanation, done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and excited about the brand
- Perform test drives with clients, demonstrating features
- Give initial demonstration of the car and its features during delivery of the BMW (GENIUS DELIVERY)
- Make sure all clients have an Electronic Subscriber Agreement completed and MYBMW app set up on there phone
- Assist clients in the service drive, on the phone and in the showroom to trouble shoot/fix problems and answer questions they have about there BMW
- Follow up with clients post delivery to ensure they are getting the best possible experience (GENIUS ENCORE)
- Drive to clients residence to program homelink garage door and front gate opener
- Stocking in new car inventory in key track machine and creating key tags
- Ensure showroom cars are connected to battery tenders
- Self-motivated, with a strong sense of personal responsibility.
Lot Attendant Manager
BMW Of West St Louis
06.2020 - 12.2020
- Assisted sales and service staff with moving automobiles to keep operations running smoothly
- Added and maintained key tags, inspection decals and window stickers for over 100 vehicles on sales lot
- Parked vehicles in visually appealing ways to attract customer attention and increase sales
- Maintained attractive, tidy parking lot for BMW dealership.
Automotive Porter
BMW Of West St Louis
03.2019 - 05.2020
- Maintained clean, tidy and safe work environment
- Vacuumed interiors of vehicles to remove dirt and debris
- Washed, waxed, and buffed vehicle bodies for professional shine
- Maintained car detailing equipment and supplies in optimal condition for daily demands
- Test drove vehicles and reported identified issues to management
- Assisted Service Advisors, Client Advisors, Managers and the Owners with anything they needed
Homelines Department Manager
Walmart
01.2017 - 12.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Communicated with managers of other departments to maintain transparency
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Created and enforced department policies, procedures and standards to establish productivity and quality
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Electronics Associate
Walmart
02.2011 - 12.2016
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products
- Managed efficient cash register operations
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Built customer loyalty and retention by delivering excellent shopping experiences
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Unarmed Security Officer
B&D Security Services
01.2009 - 01.2011
- Completed full building and grounds patrols to spot and investigate concerns
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons
- Responded quickly to incidents and assessed active situations for security concerns
- Patrolled commercial property and associated parking garage
- Checked all baggage using X-ray machines, metal detectors and Garrett wands
- Patrolled parking lots and garages to determine security of vehicles and property.
Grocery Bagger
Schnucks
01.2007 - 12.2008
- Pleasantly greeted customers and provided prompt and courteous service
- Collected carts from parking lot and designated return locations
- Retrieved items for customers and verified prices
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Cook
Tree Court Swimming Pool
04.2005 - 12.2006
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Prepared food items in compliance with recipes and portioning control guidelines
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Kirkwood Sr. High School
Kirkwood, Off-Road Enthusiast, MOSkills
- Consultative Selling
- Good Communication
- Active Listening Skills
- Adaptability to Client Needs
- Product Knowledge Organization Skills
- Positive Attitude
- Self-Confidence
- Relationship Management
Timeline
Client Advisor
BMW Of West St Louis
01.2022 - 11.2023
BMW Of West St Louis, Genius
01.2021 - 12.2021
Lot Attendant Manager
BMW Of West St Louis
06.2020 - 12.2020
Automotive Porter
BMW Of West St Louis
03.2019 - 05.2020
Homelines Department Manager
Walmart
01.2017 - 12.2019
Electronics Associate
Walmart
02.2011 - 12.2016
Unarmed Security Officer
B&D Security Services
01.2009 - 01.2011
Grocery Bagger
Schnucks
01.2007 - 12.2008
Cook
Tree Court Swimming Pool
04.2005 - 12.2006
High School Diploma -
Kirkwood Sr. High School
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