Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Serenity Witherspoon

Baltimore,Maryland

Summary

Dedicated and driven professional with a proven record of commitment and excellence in every role I undertook. Known for my dedication, my approach for each task with attentiveness and an active mindset, ensuring that every detail is carefully handled. With a straightforward and adaptable nature, I thrive in dynamic environments, readily embracing new challenges and opportunities for growth. While focusing on my education also, I have remained eager to enter the workforce, equipped with a strong desire for knowledge and a strong desire to contribute meaningfully. Now, with a solid educational foundation for two years now and a renewed focus on professional development, I am prepared to dive back into the workforce, eager to apply my skills and learn from new experiences. As an aspiring psychologist, I am passionate about my talents and ability to nurture and support others. While I may not have formal experience in a lot of areas certain jobs require. My commitment to learning, caring, understanding and hard work for any opportunity that comes my way to learn and adapt quickly is very strong and I'm very dedicated and committed it's also apart of a defining aspect of my character. As a two-year college student, I am eager to transition into the workforce to apply my skills in a structured educational setting. My dedication to understanding and helping others, coupled with my willingness to learn and adapt, makes me a valuable asset. I am excited about any opportunity that may come upon me to positively impact the lives of anyone children/adults/elderly/etc. I bring compassion, creativity, and a strong desire to make a difference. My readiness to learn and adapt quickly, combined with my innate drive for excellence, positions me as an asset to any team or organization. I am committed to maintaining a balance between my education and work, recognizing the importance of both in shaping a well-rounded professional. With a passion for continuous learning and a dedication to achieving excellence, I am poised to make significant contributions and thrive in any role I undertake. By harnessing my dedication, attentiveness, adaptability, and thirst for knowledge, I am prepared to excel in any opportunity that comes my way.

Overview

4
4
years of professional experience

Work History

Cook Specialist

Drift Bar
Baltimore, MD
04.2024 - Current

As an dedicated cook, I excel in crafting delicious meals that delight and satisfy my customers. My responsibilities extend beyond the kitchen; I meticulously manage my to-do list, ensuring that every task is completed efficiently and to the highest standard. I take pride in maintaining a clean and organized workspace, which is crucial for both food safety and operational excellence. My work is integral to the dining experience, making a meaningful impact on the enjoyment and satisfaction of every guest.

WAREHOUSE ASSOCIATE

Amazon Fulfillment
baltimore, Maryland
07.2023 - 08.2023
  • Demonstrated exceptional efficiency in managing inventory and fulfilling customer orders within tight deadlines
  • Collaborated with team members to streamline warehouse operations, resulting in a X% increase in productivity
  • Received commendations for maintaining a clean and organized workspace, contributing to overall safety and efficiency
  • Sorted and organized merchandise in preparation for shipment
  • Used scanners to document pertinent carton level information.

HOST/CUSTOMER SERVICE

Sully's
baltimore, Maryland
02.2021 - 06.2022
  • Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
  • Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints
  • Answered phone calls to take reservations and address guest questions and concerns
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely and professional manner
  • Maintained accurate records of transactions and inventory, minimizing discrepancies and errors
  • Trained new employees on company policies and procedures, ensuring consistency in service delivery.

HOST/TOGO

TGI Fridays
baltimore, Maryland
02.2021 - 06.2022
  • Welcomed guests with a warm and friendly demeanor, creating a positive dining experience from the start
  • Managed seating arrangements and reservations, optimizing table turnover and maximizing restaurant capacity
  • Collaborated with kitchen staff and servers to ensure smooth operations and timely service
  • Answered phone calls to take reservations and address guest questions and concerns
  • Supported servers and bussers through high-volume shifts with food running and table clearing
  • Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
  • Built positive relationships with regulars to ensure their loyalty to the establishment
  • Presented positive first impression of establishment's high standards by delivering exceptional service
  • Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
  • Escorted guests to proper tables or offered open seating options in bar and patio areas
  • Trained new staff members on proper hosting etiquette and procedures
  • Stocked service areas with supplies to deliver faster service to guests
  • Helped bus tables and ran food to patrons during high-volume periods
  • Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.

LEGAL ASSISTANT/INTERN

Law Links
baltimore, Maryland
01.2021 - 06.2022
  • Assisted attorneys with case preparation, including document drafting, legal research, and client communication
  • Managed schedules and appointments, ensuring timely completion of tasks and meetings
  • Implemented a new filing system, reducing retrieval time and improving overall organization
  • Developed strong communication skills while interacting with clients, colleagues, and other professionals in the legal field
  • Responded promptly to requests from attorneys or staff members in a timely manner
  • Talked everyday with different attorneys to learn and be taught, ask questions.

Education

Bachelor Of Nursing - Nursing

Bccc
Baltimore, MD

PSYCHOLOGY -

Florida Memorial University
Miami Gardens, Florida

HIGH SCHOOL DIPLOMA -

Mergenthaler Vocational Technical High School
Baltimore, Maryland

Skills

  • Customer Service
  • Problem-Solving
  • Excellent Communication
  • Active Listening
  • Critical Thinking
  • Attention to Detail
  • Supervision and leadership
  • Time management
  • Office Administration
  • Administration support
  • Continuing education
  • Warehouse experience
  • Adaptability
  • Serving experience
  • Multitasking
  • Collaboration
  • Resilient team player
  • Leadership Experience
  • Initiative
  • Organizational skills
  • Problem solving
  • Compassion and Care
  • Adaptable Crisis Management
  • Attention to Detail and Organization

Accomplishments

Got employee of the month and year at 2/5 jobs I worked at

Timeline

Cook Specialist

Drift Bar
04.2024 - Current

WAREHOUSE ASSOCIATE

Amazon Fulfillment
07.2023 - 08.2023

HOST/CUSTOMER SERVICE

Sully's
02.2021 - 06.2022

HOST/TOGO

TGI Fridays
02.2021 - 06.2022

LEGAL ASSISTANT/INTERN

Law Links
01.2021 - 06.2022

Bachelor Of Nursing - Nursing

Bccc

PSYCHOLOGY -

Florida Memorial University

HIGH SCHOOL DIPLOMA -

Mergenthaler Vocational Technical High School
Serenity Witherspoon