Desmond Aggrey
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Sales Associate
US Health Advisors
Chicago, IL
10.2023 - 01.2024
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Followed up promptly with interested clients to close sales.
- Calculated premiums and established payment methods for sales.
- Managed key accounts, resulting in increased repeat business and higher revenue growth.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Provided exceptional customer service, addressing client inquiries promptly and professionally.
Human Resources Generalist
The Carrington at Lincolnwood
Lincolnwood, IL
05.2022 - 10.2023
- Conducted and further developed orientation for new hires. Oversaw entire onboarding process for all new hires.
- File Maintenance, Ensured documentation for employees was organized and maintained internal records for new hires, terminations, and salary adjustments.
- Recruited and screened qualified potential employees. Conduct initial screening with potential employee to see if they were a good fit.
- Responsible for schedules for clinical staff.
- Handled workers compensation situations with speed and reliance.
- Handled employee verification requests in a timely manner.
- Ensured incident reports will handled in timely manner. Assist with internal employee issues.
- Provide coaching to leadership staff on maintaining current employee utilizing known retention strategies.
- Lead and assist with Employee appreciation events with low budget for over 200 employees.
- Ensure employee requests and all questions are addressed a timely manner. Handled internal investigations discreetly and timely.
- Build rapport with staff to ensure trust within.
- Ensure Compliance with city, state, and federal regulations.
- Conducted contact tracing for staff who contracted COVID-19
- Add new employees into benefit enrollment system, ensure that database is up to date. Assist employees registering further for benefits programs using online portals.
- Answering calls from prospective employees, assisting with employee questions, general clerical support. etc. Answered and directed roughly 30-50 outbound and inbound phone calls per day.
- Reduced heavy burden of bonuses for ownership while ensuring fairness for staff.
- Assist HR Director with EEOC complaints.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Posted positions through approved recruitment channels.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Store Associate/Assistant Manager
Dollar Tree
Chicago, IL
06.2021 - 05.2022
- Aid customers and ensure a comfortable environment throughout facility for customers and coworkers
- Handle cash transactions and maintain security of all cash
- Protect company assets
- Assist with unloading trucks weekly to maintain store production.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Promoted to assistant manager role within 5 months of employment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security and handled incidents calmly.
Intern
SIU Wellness and Health Center
08.2021 - 12.2021
- Helped develop working plans to contact students on campus regarding Covid-19 related information
- Direct communication with vendors along with soliciting local businesses to donate toward events on campus for students
- Conducted personal research on mental health and the contributing effects of mental health on college students, along with developing coping mechanisms and skills for students to learn
- Communicated with students on campus in order to increase vaccination percentages on campus
- Provided useful tools and tips to those involved with on campus events in order to increase success rate and retainability for future events.
- Analyzed problems, identified solutions and made decisions.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Student Alumni Engagement Ambassador
SIU Foundation
10.2019 - 08.2021
- Contact alumni and friends to update demographic information, keep those connected to the university
- Solicit monetary gifts to fund scholarships and other support offered through the SIU Foundation
- Have Personally raised $12,000 toward student scholarships since August 2020
- Developed and focused good communication skills through years of engagement.
LOADER
FedEx
05.2020 - 08.2020
- Organize packages from conveyor into trucks, lift between 20-150 pounds routinely
- Communicate with team members, leaders to ensure smooth operation
- Communicate with managers of operational errors with machinery, ensure labeled packaging enters correct destination.
STOCKER, Tony's Fresh Market
06.2016 - 08.2019
- Followed proper stock rotation procedures to minimize obsolescence and removed any out-of-date items from sales floor
- Assisted customers by locating items and moving heavy purchases to vehicles
- Palletized merchandise for easy movement to sales floor locations
- Manually lifted materials weighing up to 40 pounds on regular basis
- Blocked and faced all products on shelves and displays to meet company policies.
ASSISTANT/MAPPER
MapsCorps Chicago
06.2015 - 08.2016
- Along with the rest of our crew, walked through the west side of Chicago to locate resources, identify possible food deserts
- Communicated heavily with locals of the area, relied on their input of what was had/needed
- Interacted with supervisor and various experts to address escalated issues
- Constantly mapped data regarding stores, fast food, general resources that contributed to community needs.
Education
Bachelor of Applied Science - Healthcare Management
SOUTHERN ILLINOIS UNIVERSITY
Carbondale, IL12.2021
High School Diploma -
Notre Dame College Prep
Niles, IL05.2017
Skills
- Performance Management
- Human Resources Management
- HR Systems
- New Employee Orientation
- Recruitment
- File and Records Management
- Product Sales
- Sales Development
- Excellent People Skills
- Verbal/Written Communication
Timeline
Sales Associate
US Health Advisors
10.2023 - 01.2024
Human Resources Generalist
The Carrington at Lincolnwood
05.2022 - 10.2023
Intern
SIU Wellness and Health Center
08.2021 - 12.2021
Store Associate/Assistant Manager
Dollar Tree
06.2021 - 05.2022
LOADER
FedEx
05.2020 - 08.2020
Student Alumni Engagement Ambassador
SIU Foundation
10.2019 - 08.2021
STOCKER, Tony's Fresh Market
06.2016 - 08.2019
ASSISTANT/MAPPER
MapsCorps Chicago
06.2015 - 08.2016
Bachelor of Applied Science - Healthcare Management
SOUTHERN ILLINOIS UNIVERSITY
High School Diploma -
Notre Dame College Prep