Daanda Speakes
Philadelphia
Summary
Determined and motivated Assistant Manager, empowering sales teams to deliver an exceptional customer experience. Natural leader with a passion for inspiring, motivating, and engaging team members to present a consistently positive image as Brand Ambassadors. Take ownership of customer escalations and problem-resolution. Mentor, educate, and coach teams to meet goals every day.
Overview
13
13
years of professional experience
1
1
Certification
Work History
School Bus Driver
Philly Transportation
Philadelphia, PA
01.2021 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Cleaning Assistant
Constant Cleaners
Philadelphia, PA
07.2015 - 10.2018
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
Assistant Manager
Summerwood Corporation
Conshohocken, PA, United States
11.2012 - 07.2017
- Analyzed productivity reports, assisting in managing performance.
- Facilitated administration of policies in areas including safety, human resources, quality assurance, and compliance.
- Held Area Managers accountable for meeting performance goals.
- Ensured all customers received friendly, quick, and efficient service.
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
- Developed and maintained effective working relationships with team members, management, and customers.
- Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers.
- Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.
Education
High School Diploma -
George Washington High School
Philadelphia, PA06.2011
Skills
- Hiring and training
- Performance reviewing
- Orientation and training
- Inventory management
- Staff recruitment
- Manage employees
- Customer service
- Schedule oversight
- Sales monitoring
- Reporting and documenting
- Profit and loss management
- Employee scheduling
- Employee training
Accomplishments
- Documented and resolved Issue which led to Results.
Certification
- Licensed Job Title - Timeframe
- Area of certification Training - Timeframe
Timeline
School Bus Driver
Philly Transportation
01.2021 - Current
Cleaning Assistant
Constant Cleaners
07.2015 - 10.2018
Assistant Manager
Summerwood Corporation
11.2012 - 07.2017
High School Diploma -
George Washington High School