Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Daanda Speakes

Philadelphia

Summary

Determined and motivated Assistant Manager, empowering sales teams to deliver an exceptional customer experience. Natural leader with a passion for inspiring, motivating, and engaging team members to present a consistently positive image as Brand Ambassadors. Take ownership of customer escalations and problem-resolution. Mentor, educate, and coach teams to meet goals every day.

Overview

13
13
years of professional experience
1
1
Certification

Work History

School Bus Driver

Philly Transportation
01.2021 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.

Cleaning Assistant

Constant Cleaners
07.2015 - 10.2018
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.

Assistant Manager

Summerwood Corporation
11.2012 - 07.2017
  • Analyzed productivity reports, assisting in managing performance.
  • Facilitated administration of policies in areas including safety, human resources, quality assurance, and compliance.
  • Held Area Managers accountable for meeting performance goals.
  • Ensured all customers received friendly, quick, and efficient service.
  • Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
  • Developed and maintained effective working relationships with team members, management, and customers.
  • Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers.
  • Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers.

Education

High School Diploma -

George Washington High School
Philadelphia, PA
06.2011

Skills

  • Hiring and training
  • Performance reviewing
  • Orientation and training
  • Inventory management
  • Staff recruitment
  • Manage employees
  • Customer service
  • Schedule oversight
  • Sales monitoring
  • Reporting and documenting
  • Profit and loss management
  • Employee scheduling
  • Employee training

Accomplishments

  • Documented and resolved Issue which led to Results.

Certification

  • Licensed Job Title - Timeframe
  • Area of certification Training - Timeframe

Timeline

School Bus Driver

Philly Transportation
01.2021 - Current

Cleaning Assistant

Constant Cleaners
07.2015 - 10.2018

Assistant Manager

Summerwood Corporation
11.2012 - 07.2017

High School Diploma -

George Washington High School

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