Noe Montes De Oca
Carpentersville,IL
Summary
Experienced with ensuring safe and timely transportation of students. Utilizes strong communication and problem-solving skills to manage student behavior and navigate routes efficiently. Knowledge of safety regulations and procedures to maintain secure environment for all passengers.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
School Bus Driver
Durham School Bus Services
11.2023 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
Shuttle Bus Driver
Express Air Coach
06.2022 - Current
- Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Completed appropriate inspection paperwork and reported results to supervisors.
Assistant Manager
Noodles & Company
08.2019 - 07.2022
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
General Manager
Popeyes Chicken
11.2015 - 12.2019
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Led employee evaluations with constructive feedback to boost performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Administered employee discipline through verbal and written warnings.
Education
High School Diploma -
Computer Technician At Plantel Del Sol México
07.2011
Skills
- Customer Service
- Restaurant Operations Management
- Dependable and reliable
- Safe driving practices
- Money Handling
- Safety-focused
- Computer skills (microsoft work, excel, power point)
- Effective communication skills
- Training and Onboarding
- Inventory Management
- Scheduling Staff
- Labor and Food Cost Control
- Recruitment and Hiring
- Investigating Complaints
- Customer Relationships
- Fuel Logs
- Pickup and Drop-Off Scheduling
- Basic Repair Procedures
- Vehicle Maintenance and Repair
- GPS Navigation
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Language and Culture: Bilingual, fluent in Spanish and English, speak, read, write and translate; establish excellent working relationships with customers and team members from diverse professional and sociocultural backgrounds.
Technology Skills: Proprietary CRM system; Microsoft Office Suite, Word, Excel, PowerPoint, Outlook; Google Docs. - Consistently maintained high customer satisfaction ratings.
- Led team to achieve 100% earning recognition from upper management and financial reward.
Certification
- Commercial Driver's License (CDL) - Illinois Department of Motor Vehicles.
- Air Brake Restriction Removal – Illinois Department of Motor Vehicles.
- School Bus Endorsement (S) - Illinois Department of Motor Vehicles.
- Passenger Endorsement (P) - Illinois Department of Motor Vehicles.
- ServSafe Food Handler's Certification
Timeline
School Bus Driver
Durham School Bus Services
11.2023 - Current
Shuttle Bus Driver
Express Air Coach
06.2022 - Current
Assistant Manager
Noodles & Company
08.2019 - 07.2022
General Manager
Popeyes Chicken
11.2015 - 12.2019
- Commercial Driver's License (CDL) - Illinois Department of Motor Vehicles.
- Air Brake Restriction Removal – Illinois Department of Motor Vehicles.
- School Bus Endorsement (S) - Illinois Department of Motor Vehicles.
- Passenger Endorsement (P) - Illinois Department of Motor Vehicles.
- ServSafe Food Handler's Certification
High School Diploma -
Computer Technician At Plantel Del Sol México
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