Kayla Green
Pueblo,CO
Summary
Detail-oriented professional with a strong focus on classroom management and student engagement. Proven ability to support lead teachers through effective logistics coordination and small-group interventions. Committed to delivering personalized academic support that enhances learning outcomes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
School Bus Driver
Fountain Fort Carson District 8
Fountain, Colorado
09.2024 - Current
- Transported students safely to and from school and events.
- Conducted pre-trip inspections to ensure bus safety compliance, preventing potential hazards.
- Followed designated routes while adhering to traffic regulations.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Maintained clear communication with school officials and parents to foster trust and ensure student safety.
- Assisted students with boarding and exiting the bus safely.
- Managed student behavior to promote a safe and respectful travel environment.
- Reported mechanical issues to maintenance for timely repairs.
- Attended training sessions on safety procedures and driving regulations.
Assistant Sales Manager
Menards
Topeka, Kansas
01.2021 - 07.2024
- Managed a team of sales representatives by providing guidance, training, and support.
- Collaborated with management to develop sales strategies and promotional campaigns, driving customer engagement.
- Engaged with customers to identify needs and recommend appropriate products, improving customer satisfaction.
- Trained new sales staff on product knowledge and customer service techniques, enhancing team capability.
- Organized team meetings to discuss sales performance and address operational challenges.
- Supported the implementation of store-wide events to enhance customer engagement and satisfaction.
- Monitored inventory levels and coordinated stock replenishment for optimal product availability.
- Facilitated communication between departments to ensure seamless operations and service delivery.
Server
Olive Garden
Topeka, Kansas
04.2021 - 01.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Processed customer orders accurately and promptly to ensure timely service.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer inquiries and concerns to enhance overall dining experience.
- Handled cash transactions and processed payments, ensuring accuracy and efficiency.
- Maintained cleanliness and organization of dining area and service stations.
- Executed opening and closing procedures to ensure smooth restaurant operations. such as setting up the dining area, restocking supplies.
Server
Dennys Restaurant
Topeka, Kansas
01.2021 - 04.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately and promptly, ensuring a smooth dining experience.
- Managed multiple tables efficiently during peak service hours.
- Resolved customer inquiries and concerns effectively, contributing to customer satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Trained new servers on restaurant procedures and menu items, enhancing team efficiency.
- Processed cash payments accurately at the register. and processed payments using POS system.
- Maintained cleanliness and organization of dining area and service stations.
Administrative Assistant
Pikes Peak Community College
Colorado Springs, Colorado
09.2019 - 03.2020
- Managed schedules, appointments, and correspondence for faculty and staff members.
- Managed office activities to ensure smooth workflow and organization of administrative tasks, contributing to overall operational effectiveness.
- Coordinated with departments to improve communication and project coordination, fostering collaboration and efficiency.
- Delivered customer service support to students on enrollment and academic inquiries, enhancing their experience and satisfaction.
- Maintained filing systems and electronic records to ensure information accessibility.
- Assisted in organizing student events and workshops to enhance community engagement.
- Supported accessibility services for students
Guest Paraprofessional
Fountain Fort Carson School District
Fountain, Colorado
09.2017 - 03.2020
- Supported students with individualized learning strategies and resources.
- Monitored student behavior to promote a positive classroom environment and provided constructive guidance.
- Implemented positive reinforcement strategies to encourage desired student behaviors. to redirect negative behaviors.
- Facilitated communication among teachers, students, and parents to keep all parties informed of progress.
- Developed and maintained positive relationships with students, parents, and colleagues to foster a supportive learning community.
- Assisted teachers with lesson planning and classroom management tasks.
- Supported students throughout academic instruction and assignments.
Gift Shop Gnome
Santa's Workshop
06.2018 - 01.2019
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Addressed customer requests and inquiries to boost overall satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed daily operational tasks with precision and attention to detail.
Gift Shop Clerk
Cave of the Winds
06.2017 - 09.2017
- Guided customers in product selection, delivering personalized service to enhance satisfaction.
- Greeted customers and provided excellent customer service.
- Informed customers about local attractions and gift options to enrich their experience.
- Handled customer inquiries and resolved issues effectively.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to create an inviting shopping environment.
- Ensured cleanliness and safety standards in the gift shop area.
- Performed opening and closing procedures according to established guidelines.
Education
Associate of Applied Science - Interior Design
Pikes Peak Community College
05-2020
High School Diploma -
Fountain Fort Carson High School
05-2015
Associate of Applied Science - Social Work
Pikes Peak State College
08-2026
Skills
- Safety regulations
- Microsoft Office programs
- Disability support experience
- Customer service
- Customer-oriented
- Effective communication
- Interpersonal skills
- Conflict management
- Team collaboration
- Time management
- Customer service
- Office operations
- Emotional intelligence
- Motivational skills
- Behavioral management
- Customer service skills
Capabilities And Skills
- I have considerable experience working with disabled persons both at home and in an educational and social environment
- I have exemplary customer service skills
- I am equally capable in working with Microsoft office programs as well as MAC products
- I have an innate ability to interact effectively with persons with various disabilities
- I have a creative nature, am empathetic and am able to motivate individuals towards success
- I can communicate clearly and effectively both verbally and in written form
Certification
- CPR Certified
- CDL-Class B
Timeline
School Bus Driver
Fountain Fort Carson District 8
09.2024 - Current
Server
Olive Garden
04.2021 - 01.2022
Assistant Sales Manager
Menards
01.2021 - 07.2024
Server
Dennys Restaurant
01.2021 - 04.2021
Administrative Assistant
Pikes Peak Community College
09.2019 - 03.2020
Gift Shop Gnome
Santa's Workshop
06.2018 - 01.2019
Guest Paraprofessional
Fountain Fort Carson School District
09.2017 - 03.2020
Gift Shop Clerk
Cave of the Winds
06.2017 - 09.2017
Associate of Applied Science - Social Work
Pikes Peak State College
High School Diploma -
Fountain Fort Carson High School
Associate of Applied Science - Interior Design
Pikes Peak Community College