Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lyda Wing

Fulton,New York

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Experienced hair dressing, taxi driver, school bus driver, and a few other jobs brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Overview

Work History

School Bus Driver

Golden sun bus service
06 2016 - 07 2021
  • driving school age children to and from school.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.

Taxi Cab Driver

Fulton taxi
04 2015 - 06 2016
  • Arrived on time to customer appointments.
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Calculated rides costs, received money, and returned change.
  • Promoted passenger safety by adhering to traffic regulations and defensive driving techniques.
  • Checked in with dispatch to determine schedule and planned pickups.
  • Increased repeat business by fostering positive relationships with regular customers.

Education

High Diploma - Art

Cato-Meridian Senior High School
06.1998

Skills

  • Accurate money handling
  • Road regulations knowledge
  • Vehicle operations
  • Passenger assistance
  • Conflict resolution skill
  • Traffic patterns familiarity
  • Adaptable nature
  • Safety regulations
  • Multi-passenger vehicles
  • Clean driving record
  • Self-Motivated
  • Teambuilding
  • Good Telephone Etiquette
  • Attention to Detail
  • Flexible and Adaptable

Timeline

School Bus Driver

Golden sun bus service
06 2016 - 07 2021

Taxi Cab Driver

Fulton taxi
04 2015 - 06 2016

High Diploma - Art

Cato-Meridian Senior High School
Lyda Wing