C'era Harris
Richmond,VA
Summary
Dependable employee consistently delivering resourceful and reliable work. Professionalism shines through active listening and diligent adherence to manager and company policies and procedures. Fast learner, quickly adapting to changes in the work environment. Committed to accuracy and timeliness, ensuring efficient completion of all tasks. Known for friendly demeanor and strong work ethic, excelling at multitasking and consistently meeting performance expectations.
Overview
10
10
years of professional experience
Work History
School Bus Driver
Chesterfield County Schools
2024.06 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Transported passengers safely along prescribed routes according to tight schedules.
Everyday Banker Plus
Wells Fargo
2022.11 - 2023.08
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Executed wire transfers, stop payments and account transfers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Managed over 50 customer calls per day.
Everyday Banker
Wells Fargo
2019.03 - 2022.11
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Answered customer questions and addressed concerns.
Toll Collector Supervisor
Faneuil Inc.
2017.06 - 2019.10
- Monitored toll lane activity and generated operational reports.
- Provided instruction, coaching and motivation to all employees during the shift.
- Assisted toll collector's with balancing, identifying and reconciling daily transactions.
- Demonstrated ability to assess risk and respond to issues appropriately.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Toll Collector
Faneuil Inc.
2017.01 - 2019.10
- Correctly classifies vehicles and collects toll fare from motorist traveling through toll lane.
- Balance cash and prepares cash deposit on collected money.
- Completes accurate operational report of toll lane activity.
- Makes change for various U.S bill denominations in an accurate and timely manner.
- Operated toll collection equipment and processed toll payments accurately.
Inventory Associate
WIS International
2017.03 - 2017.05
- Priced merchandise, and took inventory supplies.
- Counts and records materials.
- Works with company supply chains to make sure that inventory is on route, shelves and well-stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
Cashier
Petsmart
2015.07 - 2016.05
- Assessed customer needs and responded to questions.
- Provided professional and courteous service at all times.
- Welcomed customers to the store and helped them locate items.
- Assisted customers in selecting items based on needs.
- Resolved customer complaints in a professional manner while prioritizing customer satisfaction.
- Used time efficiently when not serving customers, including organizing shelves and returning merchandise back to its rightful place.
Accessioner
Alere Toxicology
2015.01 - 2016.01
- Entered numerical data into database in a timely and accurate manner.
- Scanned documentation and entered it into the database.
- Organized forms, made photo copies, filed records and prepared correspondence and reports.
- Responsible for receiving, opening, and verifying specimens in accordance with SAMHSA mandatory guidelines and those of other regulatory organizations.
- Staged specimens in provided testing areas.
Education
High School Diploma -
Meadowbrook High School
Chesterfield, VA06.2015
Skills
- Customer service
- Issue resolution
- Computer proficient
- Accurate money handling
- Consumer Banking
- Dependable and reliable
- Effective communication skills
- Safe Driving Practices
- Passenger Management
- Punctuality
- Defensive Driving
- Valid class B commercial driver's license with P and S endorsements
Timeline
School Bus Driver
Chesterfield County Schools
2024.06 - Current
Everyday Banker Plus
Wells Fargo
2022.11 - 2023.08
Everyday Banker
Wells Fargo
2019.03 - 2022.11
Toll Collector Supervisor
Faneuil Inc.
2017.06 - 2019.10
Inventory Associate
WIS International
2017.03 - 2017.05
Toll Collector
Faneuil Inc.
2017.01 - 2019.10
Cashier
Petsmart
2015.07 - 2016.05
Accessioner
Alere Toxicology
2015.01 - 2016.01
High School Diploma -
Meadowbrook High School
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