Gregory Carreker
Harper Woods,MI
Summary
Experienced Field Service Technician specializing in machine repair, electronic gaming equipment, smart meter installation, and fleet vehicle maintenance. Skilled in troubleshooting, preventive maintenance, and technical installations within regulated environments. Delivers efficient service resolution while adhering to safety compliance and operational goals, ensuring high customer satisfaction through technical expertise and reliability.
Overview
1
1
Certification
15
15
years of professional experience
Work History
School Bus Driver
First Student, Inc.
Warren, MI
05.2026 - Current
- Ensured student safety during boarding and disembarking.
- Operated school buses safely on designated routes.
- Conducted pre-trip and post-trip vehicle inspections.
Field Service Technician
Nautilus Nyosung America
Irving, TX
07.2025 - 02.2026
- Executed maintenance, repairs, and technical troubleshooting on ATM equipment to ensure operational reliability.
- Diagnosed technical issues and provided effective troubleshooting solutions.
- Utilized mobile technology applications for daily scheduling, dispatch coordination, service reporting, and ticket closure, enhancing field service efficiency with minimal supervision.
- Installed and configured Nautilus Nyosung equipment at customer locations.
- Conducted routine maintenance on machines to ensure optimal performance.
First Line Tech Level I
Diebold Nixdorf
Canton, OH
09.2015 - 04.2025
- Executed field service maintenance, minor repairs, and technical troubleshooting on ATMs in financial institutions and casino environments, consistently exceeding service response and repair timeline goals.
- Diagnosed and repaired electronic components in automated teller machines.
- Utilized mobile technology applications to effectively manage daily scheduling, dispatch coordination, service reporting, and ticket closure while maintaining independence and minimal supervision.
- Operated and maintained cash handling systems for retail and banking clients.
- Conducted routine inspections to ensure equipment functionality and safety compliance.
Utility Installation Technician
Utility Resource Group
Fraser, MI
01.2015 - 09.2015
- Installed and upgraded smart meters and gas modules across residential and commercial properties, ensuring accurate installations and compliance with safety standards.
- Installed utility equipment according to safety protocols and specifications.
- Installed utility equipment according to specifications to ensure proper functionality. according to safety protocols and specifications.
- Operated hand tools and machinery for precise equipment installation tasks.
- Conducted field inspections to identify and report meter tampering, documenting work orders with completion and resolution codes to support accurate data reporting.
Vehicle Service Technician
Hertz, Inc.
Romulus, MI
01.2013 - 01.2015
- Serviced, troubleshot, and performed minor repairs on vehicles to maintain fleet readiness, ensuring high standards for safety, functionality, and cleanliness in a fast-paced rental environment.
- Diagnosed mechanical problems using diagnostic tools and equipment.
- Conducted detailed inspections of vehicles to identify safety and maintenance issues.
- Performed oil changes and fluid checks on various vehicle models.
- Addressed customer service concerns and resolved issues promptly to enhance the rental experience, contributing to customer satisfaction and retention.
Field Service Technician
GTech Corporation
Wixom, MI
01.2012 - 07.2012
- Installed, troubleshot, and repaired electronic gaming equipment for State of Michigan, ensuring functionality, regulatory compliance, and client satisfaction.
- Diagnosed technical issues using industry-standard tools and software.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Installed and repaired vending machines at various client locations.
ATM Technician / Motor City Casino, Slot Technician
Pendulum LLC
- Previous Experience
- Installed and repaired ATM machines across multiple locations, ensuring reliable access for users.
- Conducted routine maintenance to maximize machine uptime and performance.
- Diagnosed technical issues and implemented effective solutions, minimizing service disruptions.
Field Engineer / Wells Fargo Armored Service, Supervisor
The Wilson Group
Education
Associate of Science (AS) - Math & Science
Highland Park Community College
Skills
- Customer Service
- Customer Satisfaction
- Safety Compliance
- Field service operations
- Technical Troubleshooting
- System Installation
- System Installation
- Service Reporting
- Issue Resolution
- Customer Satisfaction
Personal Information
Title: Field Service Technician
Certification
Qualified Electrical worker (QEW) Certification
Timeline
School Bus Driver
First Student, Inc.
05.2026 - Current
Field Service Technician
Nautilus Nyosung America
07.2025 - 02.2026
First Line Tech Level I
Diebold Nixdorf
09.2015 - 04.2025
Utility Installation Technician
Utility Resource Group
01.2015 - 09.2015
Vehicle Service Technician
Hertz, Inc.
01.2013 - 01.2015
Field Service Technician
GTech Corporation
01.2012 - 07.2012
Field Engineer / Wells Fargo Armored Service, Supervisor
The Wilson Group
ATM Technician / Motor City Casino, Slot Technician
Pendulum LLC
Associate of Science (AS) - Math & Science
Highland Park Community College