Zashia Washington
Hampton,VA
Summary
Dedicated and service-oriented professional with a Bachelor's degree in Psychology and extensive experience in the hospitality industry. Demonstrates proven ability to manage high-pressure environments while delivering exceptional customer service and effectively resolving conflicts with empathy and efficiency. Skilled in active listening, problem-solving, and fostering positive interpersonal relationships. Seeking to leverage a strong background in psychology and communication skills to transition into a psychology-focused role, contributing to the improvement of mental health and well-being.
Overview
5
5
years of professional experience
Work History
Server
Yard House
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized strong active listening skills to understand and respond to customers’ needs, fostering a supportive and positive environment.
- Collaborated with team members and management to address challenges in a fast-paced environment, enhancing teamwork and communication skills.
- Cultivated warm relationships with regular customers and demonstrated expertise in resolving customer complaints, enhancing the guest experience.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Server
Yard House
08.2023 - 04.2024
- Demonstrated strong organizational and time management skills by effectively balancing multiple tasks without compromising attention to detail or service quality.
- Utilized data management systems to handle complex processes, enhancing accuracy and efficiency in task execution.
- Applied conflict resolution techniques to address concerns or complaints, ensuring swift resolution and fostering positive, trusting relationships with clients.
- Collaborated with colleagues to support team efforts during high-stress periods, creating a cooperative environment that boosted overall productivity and morale.
Server Trainer, Server
Rock Bottom Brewery
10.2022 - 06.2023
- Facilitated onboarding and training sessions, employing coaching and mentorship techniques to support new employees’ growth and development.
- Provided continuous feedback and performance evaluations, helping employees navigate stressful situations, while promoting problem-solving and resilience.
- Developed conflict resolution training, enhancing employees’ ability to manage customer interactions and de-escalate tense situations effectively.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Intern
Pediatric Partner for Attention and Learning
05.2019 - 08.2019
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported children on the autism spectrum to develop greater independence in community and daily living activities, fostering social and self-care skills.
- Worked with children facing challenges in speech, reading, and communication development, employing specialized interventions to enhance progress in these areas.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA08.2024
High School Diploma -
Brooke Point High School
Stafford, Va06.2019
Skills
- Data collection and analysis (SPSS, Excel)
- DSM-5 Knowledge
- Adherence to ethical standards
- Strong work ethic
- Communication
- Hospitality service expertise
Affiliations
- The Whole Woman Concept, LLC
- Leadership for Women of Color
Timeline
Server
Yard House
04.2024 - Current
Server
Yard House
08.2023 - 04.2024
Server Trainer, Server
Rock Bottom Brewery
10.2022 - 06.2023
Intern
Pediatric Partner for Attention and Learning
05.2019 - 08.2019
Bachelor of Science - Psychology
Virginia Commonwealth University
High School Diploma -
Brooke Point High School
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