Ivan McDaniel
Montclair,NJ
Summary
Customer service and sales professional with 4+ years of experience in fast-paced environments across automotive, retail, and hospitality. Known for resolving customer issues efficiently, providing technical support on internal systems, and managing complex service interactions. Proven ability to communicate clearly, multitask, and support teams with training, system use, and daily operations. Seeking to leverage this experience in a client-facing technical support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Yard House
03.2025 - Current
- Deliver exceptional customer service in a high-traffic environment, serving 100+ guests per shift.
- Operate POS systems efficiently to manage transactions, modify orders, and handle payments.
- Collaborate with team members to resolve guest concerns promptly and ensure a positive dining experience.
- Maintain speed and accuracy during peak hours while multitasking and prioritizing tasks under pressure.
Sales Consultant
Enterprise Car Sales
01.2023 - 01.2024
- Delivered high-level customer support through the car buying process; provided guidance on systems, financing, and post-sale follow-up.
- Used CRM systems to track customer leads, manage data, and set appointments.
- Overcame objections and resolved client concerns, often under time pressure, to drive satisfaction and retention.
- Identified opportunities for improving client outreach and communication strategies.
Assistant Branch Manager
Enterprise Rent-A-Car
05.2022 - 01.2023
- Supervised daily branch operations, managed staff performance, and resolved customer escalations.
- Troubleshot issues related to rental platforms and billing, acting as a point of contact for technical and logistical problems.
- Marketed services to local business clients using strategic outreach and follow-up systems.
- Trained new team members on system navigation, service protocols, and performance metrics.
Recruiter
What the Cluck Fried Chicken
02.2020 - 08.2021
- Recruited and onboarded new hires, conducting phone screens and technical evaluations.
- Managed applicant tracking using digital tools and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Seasonal Field Specialist
Peloton Interactive Inc.
07.2020 - 11.2020
- Assembled and configured fitness equipment; collaborated with team to ensure error-free installations.
- Assisted customers in troubleshooting device setup and syncing, ensuring proper product functionality.
- Maintained high safety standards and technical accuracy in home delivery setups.
Education
Bachelor of Science - Business Administration
Wagner College
Staten Island, NY05-2021
Skills
- Customer & Technical Support
- CRM & POS Systems
- Problem Resolution & Troubleshooting
- Communication & Interpersonal Skills
- Sales & Relationship Management
- Process Improvement
- Time Management
- Multitasking in High-Volume Environments
Certification
Google IT Support
Timeline
Server
Yard House
03.2025 - Current
Sales Consultant
Enterprise Car Sales
01.2023 - 01.2024
Assistant Branch Manager
Enterprise Rent-A-Car
05.2022 - 01.2023
Seasonal Field Specialist
Peloton Interactive Inc.
07.2020 - 11.2020
Recruiter
What the Cluck Fried Chicken
02.2020 - 08.2021
Bachelor of Science - Business Administration
Wagner College
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