Jeremy States
Richlands,VA
Summary
Hands-on telecommunications and IT professional with 20+ years of experience in technical troubleshooting, electronics repair, networking, radio communications, and infrastructure support. Experienced in installation, maintenance, testing, and repair of communication systems, networking equipment, and electronic hardware. Skilled in routers, switches, Motorola radio programming, cabling, soldering, hardware diagnostics, and system troubleshooting. Proven ability to work safely in technical environments while maintaining accurate documentation and supporting mission-critical communications systems. Currently pursuing a Bachelor of Science in Cloud & Network Engineering at Western Governors University.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Senior Support Advisor
Apple Inc.
12.2015 - Current
- Diagnose and resolve complex hardware, software, networking, and connectivity issues across Apple product ecosystems.
- Provide advanced technical troubleshooting and system support for mobile devices, computers, wireless connectivity, and cloud-based services.
- Collaborate with cross-functional technical teams to resolve escalated system and infrastructure-related issues.
- Consistently recognized for troubleshooting accuracy, technical performance, and customer satisfaction metrics.
Repair Technician
Pyott Boone Electronics
03.2014 - 05.2020
- Installed, wired, and maintained underground communications infrastructure including repeaters, audio bridges, power supplies, circuit breakers, and head-end communication cabinets.
- Performed troubleshooting, repair, testing, and maintenance of electronic communication equipment and related support systems.
- Programmed and configured Motorola handheld radios and radio communication equipment.
- Repaired electronic hardware including tag readers, radio amplifiers, power supplies and circuit boards using soldering and component-level repair techniques.
- Built and configured custom computer systems and networking solutions for underground communication and tracking operations.
- Assisted with telecommunications system installations, wiring, and infrastructure support in industrial environments.
- Maintained inventory, technical documentation, and operational readiness of communications equipment and tools.
Electronics Supervisor
Staples Inc.
09.2004 - 12.2015
- Managed electronics department operations including inventory control, technical troubleshooting, and customer technical support.
- Installed and repaired computers, routers, printers, and peripheral networking equipment in both retail and on-site environments.
- Led and trained team members while maintaining high operational and customer service standards.
- Performed diagnostics and repair of computer hardware and related electronics systems.
Education
Bachelor of Science - Cloud & Network Engineering
Western Governors University
11-2027
High School Diploma -
Christiana High School
06-2006
Skills
- Telecommunications System Support
- Hardware Diagnostics & Electronic Repair
- Motorola Radio Programming & Communications Equipment
- Networking: Routers, Switches, Wireless Devices
- Cabling & Infrastructure Installation
- Soldering & Circuit Board Repair
- Windows, macOS, & Linux Systems
- Technical Troubleshooting & Root Cause Analysis
- System Testing & Maintenance
- Customer & Technical Support
- Mobile Device Support (iOS & Android)
- Safety & Compliance Procedures
Certification
- CompTIA Networks+ Certification
- Web Development Foundations
- Linux Essentials Foundations Certification
- ITIL 4 Foundations Certification
- CompTIA A+ Certification
- Google IT Support Certification
Timeline
Senior Support Advisor
Apple Inc.
12.2015 - Current
Repair Technician
Pyott Boone Electronics
03.2014 - 05.2020
Electronics Supervisor
Staples Inc.
09.2004 - 12.2015
Bachelor of Science - Cloud & Network Engineering
Western Governors University
High School Diploma -
Christiana High School