Summary
Overview
Work History
Skills
Timeline
Receptionist

BERNADETTE STEWART

Ridgeland,MS

Summary

Motivated and eager to transition into a claims role, I leverage my strong analytical skills, customer service expertise, and unwavering commitment to accuracy. With a dedicated focus on delivering high-quality results, I contribute to the success of the claims team through diligence and collaboration. As a customer-focused professional with over 10 years of experience in technical support and customer service, I now seek to make a seamless transition into claims processing. My skill set includes exceptional problem-solving abilities, meticulous documentation practices, effective conflict resolution techniques, and a proven track record of delivering exceptional service. I consistently demonstrate my ability to handle sensitive issues, analyze complex problems, and collaborate effectively to achieve optimal results.

Overview

12
12
years of professional experience

Work History

Senior Support Advisor

Conduent
06.2021 - Current
  • Conduct in-depth analysis to resolve technical and operational issues, ensuring efficient system functionality
  • Communicate complex technical information to clients in a clear and accessible manner
  • Maintain detailed documentation of troubleshooting activities, adhering to compliance standards
  • Partner with clients to address concerns, demonstrating empathy and professionalism to ensure satisfaction
  • Contribute to process improvement initiatives, reducing system downtime by 20%
  • Achieved consistent customer satisfaction ratings for effective issue resolution and communication
  • Developed a streamlined workflow that improved troubleshooting efficiency

Customer Experience Associate

Comcast/Xfinity
10.2012 - 02.2021
  • Resolved customer inquiries related to billing, service issues, and escalated complaints with precision and empathy
  • Delivered personalized solutions to meet customer needs, maintaining a focus on retention and satisfaction
  • Maintained accurate documentation of interactions and resolutions, supporting organizational reporting needs
  • Collaborated with team members to meet performance goals and improve service delivery
  • Exceeded performance metrics, including resolution time and quality assurance scores, for eight consecutive years
  • Recognized for exceptional conflict resolution skills, achieving a 95% satisfaction rate in escalated cases

Skills

  • Claims Investigation and Documentation
  • Root Cause Analysis and Troubleshooting
  • System Optimization and Process Improvement
  • Reporting and Record Maintenance
  • Customer Advocacy and Support
  • Strong Communication and Collaboration
  • Empathy and Customer-Focused Approach
  • Analytical Thinking and Attention to Detail
  • Conflict Resolution
  • Adaptability in Dynamic Environments

Timeline

Senior Support Advisor

Conduent
06.2021 - Current

Customer Experience Associate

Comcast/Xfinity
10.2012 - 02.2021
BERNADETTE STEWART