Jordan Schumm
Marion,IN
Summary
Experienced professional in Learning and Development, recognized for facilitation skills and technical support in learning management systems, with knowledge of SNAP, Cash, and Medicaid programs. Proven ability to foster a culture of continuous learning and empower employees through tailored training solutions. I have also taken on the role of mentor and assist other Learning & Development Specialists to ensure professional and engaging facilitation of the onboarding or promotional material.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
Conduent
Marion, IN
02.2023 - Current
- Supported employees with questions regarding training resources and systems.
- Maintained records of all training activities including attendance rosters and evaluation forms.
- Provided technical support for users of the LMS system.
- Assisted in creating a culture of continuous learning by providing guidance on best practices in adult education principles.
- Developed and facilitated learning programs to ensure the professional development of employees.
Eligibility Specialist
Maximus
Marion, Indiana
12.2014 - 02.2023
- Assisted clients in understanding program requirements and application processes.
- Reviewed applications to verify client information and resolve discrepancies.
- Assisted clients with completing forms required for processing applications.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Provided guidance on how to apply for benefits and answered questions related to the process.
Assistant Manager
Circle K
Marion, Indiana
09.2008 - 09.2016
- Managed inventory levels and restocked merchandise as needed for optimal sales.
- Trained new employees on company policies and customer service standards.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations and staff activities in fast-paced retail environment.
Education
Diploma -
Marion High School
Marion, IN06-2008
Ivy Tech Community College of Indiana
Marion, INSkills
- Learning management systems
- Adult learning experience
- Onboarding programs
- Training development
- Efficient time management
- Customer service
- Teamwork/Collaboration
- Proficient in Microsoft 365
- Data Collection
- Advanced DFR knowledge of the SNAP, cash, and Medicaid programs and policies
Certification
- MSI Corporate Trainer Certified
Timeline
Learning and Development Specialist
Conduent
02.2023 - Current
Eligibility Specialist
Maximus
12.2014 - 02.2023
Assistant Manager
Circle K
09.2008 - 09.2016
Diploma -
Marion High School
Ivy Tech Community College of Indiana