Dabid Navas
Midlothian,VA
Summary
Driven Front End Lead and Manager with proven expertise in enhancing customer satisfaction and team performance at Bjs Wholesales Club and Cold Stone Creamery. Excelled in client communication and React proficiency, achieving significant metrics and resolving conflicts efficiently. Skilled in bilingual customer service, ensuring high-quality service delivery and team agility.
Overview
13
13
years of professional experience
Work History
Front End Lead
Bjs Wholesales Club
10.2022 - Current
- Assist membership with signing up members with memberships and co brand applications
- Set up a plan for making sure the metrics of memberships and co brands are achieved for the day
- Help the front line assist each member accurately
- Lead the front line to ensure it is ran smoothly and members are being taken care of in a timely manner
Manager
Cold Stone Creamery
11.2011 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
N/A - Business Management
John Tyler Community College
Midlothian, VAHigh School Diploma - Business Management
McLean High School
McLean, VA06.
Skills
- Customer Service
- Client Communication
- Cash Register Operation
- React Proficiency
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Front End Lead
Bjs Wholesales Club
10.2022 - Current
Manager
Cold Stone Creamery
11.2011 - 10.2022
N/A - Business Management
John Tyler Community College
High School Diploma - Business Management
McLean High School
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