Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

GAIL SCHAPPE

Linden

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

11
11
years of professional experience

Work History

Front End Lead

Walmart Supercenter
03.2023 - Current
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Used discretion and good judgment when necessary
  • Ensuring Front End Business is being controlled by staffing
  • Making sure that lines are being controlled as well as areas are zoned properly.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.

Cashier/Sales Associate

Walmart Supercenter
04.2022 - 02.2023
  • Checked customer prices and processed sales by scanning barcodes
  • Was in charge of merchandise returns and exchanges, which I did by thoroughly inspecting items and receipts to determine eligibility
  • Kept customer areas clean and organized throughout my shift
  • Self checkout process
  • Making sure customers are scanning all items properly
  • Recovering any item not being scanned.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Manager

Forever 21
08.2016 - 03.2022
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
  • Worked with the team to improve efficiency on various projects
  • Oversaw a team of 15-40 employees and provided performance feedback
  • Kept track of cash receipts and deposits at end of day
  • Instructed team members on how to implement successful operational
  • Supervising, money handling, store opening/closing, and banking procedures during my shift
  • Was in charge of customer service, which included dealing with complaints and answering customer questions
  • Assist customers in locating products
  • Resolving conflicts internal and external.

Sales Associate

Forever XXI
08.2015 - 07.2016
  • Customer service on sales floor making sure customers are finding what they are shopping for
  • Helping team set floor-set through changes in store with new merchandise
  • Sensoring items and preparing merchandise to be push to sales floor
  • Interaction guests of rewards program
  • Organized racks and shelves to maintain store display.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Assistant Clerk

Linden City Hall
06.2013 - 08.2013
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office documents
  • Interacted with customers by phone, email or in-person to provide information
  • Filing paper within files by alphabet order.
  • Supported senior clerks with handling complex tasks, improving overall productivity.
  • Enhanced office efficiency by managing and organizing files, records, and correspondence.

Education

Criminal Justice - Associate of Applied Science -

Berkeley College Woodbridge Campus
Woodbridge Township, New Jersey
01.2018

High School -

Linden High School
Linden, New Jersey
01.2016

Skills

  • Strong verbal communication
  • Team Leadership
  • Conflict resolution
  • Staff Supervision
  • Cash Register Operation
  • Fraud Prevention
  • Customer Service
  • Time Management
  • Problem Solving
  • Cash Handling
  • Loss Prevention
  • Retail Merchandising
  • Ability to Lift 40 Pounds

Languages

English
Full Professional

Timeline

Front End Lead

Walmart Supercenter
03.2023 - Current

Cashier/Sales Associate

Walmart Supercenter
04.2022 - 02.2023

Assistant Manager

Forever 21
08.2016 - 03.2022

Sales Associate

Forever XXI
08.2015 - 07.2016

Assistant Clerk

Linden City Hall
06.2013 - 08.2013

Criminal Justice - Associate of Applied Science -

Berkeley College Woodbridge Campus

High School -

Linden High School
GAIL SCHAPPE