Dabreona Swindall
Denver,CO
Summary
To secure a career position with the company that has the opportunity for growth and allows productive utilization of my Customer Service skills.
Computer Knowledge Typing (30 wpm) Customer Service Attention to detail Appointment scheduling Data Entry (8,000 kspm) Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.
Overview
7
7
years of professional experience
Work History
Lyft Driver
Lyft
Denver, CO
08.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Cust. Service Rep/Office Assistant
CJs Credit Repair
Denver, CO
01.2022 - 08.2024
- Customer Service, Data Entry, Collections and payment processing
- Reception duties, scheduler and other duties as needed
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Companion Care Assistant
Queen Home Care
Denver, CO
01.2019 - 06.2022
- Accompany to daily conversations and activities
- Light housekeeping and light cooking
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Assisted clients by performing laundry, meal preparation and other tasks.
- Supported families by maintaining clear communication about their loved one''s progress and overall health status.
- Provided transportation and appointments management.
Customer Service Rep.
24/7 InTouch-Virgin American
Denver, CO
07.2018 - 01.2019
- Assist with reservations, cancellations and delays on flights
- Collect payments, assist with any changes and take escalated calls
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front Desk Cust. Service
Thomas Payne DDS
Denver, CO
07.2017 - 12.2017
- Customer Service, Data Entry and Computer Charting
- Assist dentist with patients, clean dental rooms
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Handled guest complaints professionally and empathetically, resolving issues swiftly to ensure satisfaction throughout their stay.
- Contributed to a positive team atmosphere by maintaining open communication channels and collaborating effectively with colleagues from other hotel departments.
- Collected room deposits, fees, and payments.
Education
Externship for Dental Assisting Certification -
Thomas H. Payne, DDS
Denver, CO09.2016
Certified Dental Assisting Certification -
PIMA Medical Institute
Aurora, CO07.2015
Diploma -
Overland High School
Aurora, CO05.2013
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Appointment Scheduling
- Multitasking Abilities
- Reliability
- Team building
References
- Carmen Johnson, 720-495-2485, Owner of CJ’s Credit Repair
- Tonoa Powell, 720-620-0684, Former CO-Worker at 24/7 In Touch
- Lakeisha Holmes, 720-429-6599, Former Co-Worker at First Data Corp
Timeline
Lyft Driver
Lyft
08.2024 - Current
Cust. Service Rep/Office Assistant
CJs Credit Repair
01.2022 - 08.2024
Companion Care Assistant
Queen Home Care
01.2019 - 06.2022
Customer Service Rep.
24/7 InTouch-Virgin American
07.2018 - 01.2019
Front Desk Cust. Service
Thomas Payne DDS
07.2017 - 12.2017
Externship for Dental Assisting Certification -
Thomas H. Payne, DDS
Certified Dental Assisting Certification -
PIMA Medical Institute
Diploma -
Overland High School