Ashley Barnhill
Murfreesboro,TN
Summary
Dynamic professional with a clean driving record and extensive experience in customer service, honed as a Lyft Driver. Proven ability to enhance delivery logistics and maintain safety compliance, achieving high customer satisfaction through effective communication and problem resolution. Skilled in vehicle maintenance and fostering strong relationships with clients.
Overview
5
5
years of professional experience
Work History
Lyft Driver
Lyft
Middle TN
03.2025 - Current
- Navigated city routes efficiently, ensuring timely passenger arrival and satisfaction.
- Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Adapted to changing traffic patterns and road conditions for enhanced safety and punctuality.
- Utilized GPS technology to optimize route planning and reduce wait times for passengers.
- Documented daily trip logs accurately to comply with transportation regulations and company policies.
- Collaborated with team members to share best practices for improved operational efficiency.
- Assisted in training new drivers on company standards, safety procedures, and navigation tools.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Uber Driver
Uber
Middle TN
01.2021 - 08.2025
- Ensured passenger safety and comfort through adherence to company policies and traffic regulations.
- Navigated efficiently using GPS technology to optimize routes and minimize wait times.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Maintained vehicle cleanliness and performed routine maintenance checks to ensure operational readiness.
Rural Mail Carrier
USPS
La Vergne, TN
02.2023 - 03.2025
- Delivered mail and packages to rural addresses, ensuring timely and accurate service.
- Operated postal vehicle while adhering to safety regulations and traffic laws.
- Sorted and organized mail for efficient delivery routes, optimizing workflow.
- Assisted customers with inquiries regarding postage rates and services available.
- Maintained accurate records of deliveries, ensuring compliance with USPS standards.
- Improved delivery efficiency by identifying optimal routes during each shift.
- Collaborated with colleagues to address challenges in mail delivery logistics.
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Signed and received mail with signature requirements upon delivery and loading.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
Rutherford County Substitute Teacher
Rutherford County Board of Education
Rutherford, TN
09.2022 - 02.2023
- Implemented lesson plans and instructional activities tailored to student needs.
- Provided classroom management and support to ensure a conducive learning environment.
- Adapted teaching methods based on individual student learning styles and abilities.
- Collaborated with teachers to maintain continuity in educational programs during absences.
Education
Associate of Applied Science - Teaching And Nursing
Columbia State Community College
Columbia, Tennessee, TN05.2012
High School Diploma -
John Overton
Nashville, TN05.2005
Skills
Customer service
Vehicle maintenance
Safety compliance
Delivery logistic
Communication skills
Time management
Team collaboration
Problem resolution
Record keeping
Classroom management
Instructional support
Flexible scheduling
Professional demeanor
Equipment handling
Customer relationship management
Valid Driver's license
Clean driving record
Problem-solving
Safe driving practices
Punctual and reliable
Loading and unloading
Safety protocols
Safety management
Relationship building
Schedule management
Order picking and processing
Shipping and packaging
Strategic planning
Timeline
Lyft Driver
Lyft
03.2025 - Current
Rural Mail Carrier
USPS
02.2023 - 03.2025
Rutherford County Substitute Teacher
Rutherford County Board of Education
09.2022 - 02.2023
Uber Driver
Uber
01.2021 - 08.2025
Associate of Applied Science - Teaching And Nursing
Columbia State Community College
High School Diploma -
John Overton