Dabria Brown
Killeen,TX
Summary
College graduate with vast experience providing customer service for individuals of multiple demographics, working in fast-paced and dynamic environments, juggling multiple tasks at once, quick thinking and problem solving, and using various electronic systems. Organized and detail-oriented with proven ability to effectively manage and motivate. Flexible and adaptable being able to communicate and be understood effectively and efficiently with multiple different parties. Skilled at building relationships while staying committed to fostering positive experiences and completing given tasks.
Overview
7
7
years of professional experience
Work History
Teacher
Killeen Independent School District, Maxdale Elementary
07.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive environment.
- Collected and managed funds for school trips and activities
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and managing conflicts.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Substitute Teacher, K-12
Killeen Independent School District
09.2022 - 05.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Following lesson plans, assisting with classwork, coordinating with other teachers, and managing large groups of students individualized needs at once.
- Assigned, explained and graded homework.
- Implemented behavior management plans for students with challenging behavior.
Online Grocery/E-Commerce Personal Shopper
Walmart
01.2022 - 09.2022
- Working in fast-paced environment where multi-tasking is necessary to shop while helping regular customers on floor
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Maintaining over 100% average when tracking order pick speed and accuracy.
- Managed over 20 customer calls and complaints per day.
Part-Time Store Manager
Osh Kosh B'Gosh/ Carter's
08.2021 - 01.2022
- Managing multiple other employees while running point on day-to-day operations such as, delegating tasks, scheduling, opening, and closing of store and registers, accepting shipments, handling customer service issues and credit card requests as well as team/district meetings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed over 20 customer online orders per day.
- Made sure store employees made necessary daily metric for credit card applications.
Front End Supervisor/ MOD+
Ross Dress For Less
08.2020 - 09.2021
- Managing front-end employees while also keeping track of data and measurements, success of individual front end employees as well as managing customer service issues, returns, and cash drawer counts.
- Along with regular store associate day-to-day duties and meeting necessary employee metrics.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Store Associate
DD's Discount Store
03.2020 - 08.2020
- Provide excellent customer service and fast and friendly check-out while meeting employee speed metrics.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Store Associate
Forever 21
10.2018 - 08.2019
- Provide excellent customer service, fast and friendly check-out, as well as on floor help, while pushing for and advertising for store credit cards to meet individualized quota
- Also, in charge of maintaining healthy and clean work environment and unloading and stocking items for main floor.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing weekly sales by 10%
- Meeting necessary individual weekly credit card goals of 7 per week.
Education
Bachelor of Science - Kinesiology
Prairie View A & M University
Prairie View, TX12.2021
High School Diploma -
Robert M. Shoemaker High School
Killeen, TX06.2018
Skills
- Coordinating multiple activities/duties and finishing in efficient time range
- Providing excellent customer service with helpful and friendly attitude
- Smoothly managing day-to-day operations
- Flexible and easily adjusted to new tasks
- Strong leadership and teamwork skills
- Reading Comprehension, Learning Strategies
- Managing High-Volume Environments
Timeline
Teacher
Killeen Independent School District, Maxdale Elementary
07.2023 - Current
Substitute Teacher, K-12
Killeen Independent School District
09.2022 - 05.2023
Online Grocery/E-Commerce Personal Shopper
Walmart
01.2022 - 09.2022
Part-Time Store Manager
Osh Kosh B'Gosh/ Carter's
08.2021 - 01.2022
Front End Supervisor/ MOD+
Ross Dress For Less
08.2020 - 09.2021
Store Associate
DD's Discount Store
03.2020 - 08.2020
Store Associate
Forever 21
10.2018 - 08.2019
Bachelor of Science - Kinesiology
Prairie View A & M University
High School Diploma -
Robert M. Shoemaker High School
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