Dabrisha White
Pembroke Pines
Summary
Dedicated and customer-focused professional with experience in healthcare support, front desk operations, and security services. Skilled in assisting individuals with health insurance education, benefit navigation, and OTC/grocery ordering while maintaining strict confidentiality standards. Proven ability to manage high-volume interactions, resolve concerns efficiently, and provide a safe, welcoming environment. Strong communication skills with a commitment to professionalism and service excellence.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Nations Benefits
Miramar, FL
12.2024 - 01.2026
- Educated patients on their health insurance benefits, coverage details, eligibility requirements, and policy limitations.
- Assisted members in understanding complex insurance terminology including deductibles, copays, coinsurance, and out-of-pocket maximums.
- Provided accurate and timely information regarding claim status, benefit usage, and covered services.
- Guided patients through the process of accessing preventive care, specialty services, and pharmacy benefits.
- Assisted members with ordering approved OTC (over-the-counter) medical supplies through their insurance benefit programs.
- Supported patients in navigating insurance-covered grocery and healthy food programs, ensuring proper use of benefit allowances.
- Verified insurance information and ensured member records were accurate and up to date.
- Documented all member interactions in compliance with HIPAA and organizational policies.
- Resolved member concerns and escalated complex cases to appropriate departments when necessary.
- Maintained confidentiality of protected health information (PHI).
- Met performance metrics related to call handling time, quality assurance, and member satisfaction.
Security Officer
Errio U.S. Security
Miami, FL
04.2022 - 11.2024
- Conducted regular patrols to ensure safety and security of premises.
- Monitored surveillance equipment to detect suspicious activities.
- Responded efficiently to emergency situations, ensuring swift resolution.
- Enforced access control policies, maintaining secure entry points.
- Take notes of everything to ensure there is record of everything going on as well as writing everything that I see.
- Collaborated with law enforcement during incident investigations and reporting.
Front Desk Receptionist
Supervisor Of Elections Office
Fort Lauderdale, FL
06.2019 - 03.2022
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained accurate records of voter registrations and election-related documentation.
- Assisted in organizing election events, coordinating logistics for polling places and staff training.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FLSkills
- Customer relationship management (CRM)
- Salesforce
- Technical troubleshooting
- CRM software
- Data entry
- Conflict resolution
Timeline
Customer Support Specialist
Nations Benefits
12.2024 - 01.2026
Security Officer
Errio U.S. Security
04.2022 - 11.2024
Front Desk Receptionist
Supervisor Of Elections Office
06.2019 - 03.2022
High School Diploma -
Dillard High School