Dacey Higgins
Xenia,OH
Summary
An engaging and knowledgeable worker who is passionate about making the customer happy. Is able to make relationships with coworkers and guests easily. A quick learner who loves gaining new and valuable knowledge. Upbeat, friendly and anticipating customer needs to facilitate an enjoyable experience
Overview
8
8
years of professional experience
Work History
Server
The Paragon Supper Club
03.2017 - Current
- Gained regular guests by providing exceptional customer service and personalized experiences.
- Regularly received official commendation for excellent service and work performance.
- Trained new coworkers in store operations and menu knowledge.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Student Practicum With Serena Thompson, MSW
Soin Medical Center
09.2020 - 04.2021
- On time, dressed professionally, and spoke competently with hospital staff, patients, and family members of patients.
- In charge of the discharge planning process and helping patients transfer to new facilities.
- Built a strong rapport with patients and families.
- Proper time management and organization skills.
- Interacted with patients and/or patient's family and other medical facilities by phone, email, or in-person to provide information.
- Analyzed problems and worked with the hospital’s interdisciplinary teams to develop solutions.
Server (backup Hostess and Busser/runner)
Salar Restaurant and Lounge
05.2016 - 02.2017
- Served full time but would take hostess and runner shifts if understaffed.
- Helped coworkers when service was busy and attentive to all guests.
- Kept a tidy workstation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess, Busser, Runner, Server (started as Hostess, Made My Way to Server)
Rue Dumaine
08.2015 - 01.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Focused on the guest's needs and wants.
- Thoroughly did side work and cleaning.
- Eager to learn and became knowledgeable about the product quickly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Master's Degree in Social Work -
Wright State University
3644 Colonel Glenn Hwy, Dayton, OH 4543104.2021
Bachelor's in Social Work -
Wright State University
3644 Colonel Glenn Hwy, Dayton, OH 4543112.2018
Honors Graduate -
Xenia High School
303 Kinsey Rd, Xenia, OH 4538505.2013
Skills
- Communication and charisma
- Works well under pressure
- Time management
- Self-confidence
- Problem solving
- Organizational Skills
- Up sells the product
- Attention to Detail
- Troubleshooting
Timeline
Student Practicum With Serena Thompson, MSW
Soin Medical Center
09.2020 - 04.2021
Server
The Paragon Supper Club
03.2017 - Current
Server (backup Hostess and Busser/runner)
Salar Restaurant and Lounge
05.2016 - 02.2017
Hostess, Busser, Runner, Server (started as Hostess, Made My Way to Server)
Rue Dumaine
08.2015 - 01.2017
Master's Degree in Social Work -
Wright State University
Bachelor's in Social Work -
Wright State University
Honors Graduate -
Xenia High School